JOSEPH JEROME HAINES JR.
Overview
26
26
years of professional experience
Work History
Project Manager
GFI Digital
07.2025 - 09.2025
- As a Managed Services Project Manager (MSPM), I managed the implementation, maintenance, and delivery of outsourced IT services for clients, acting as the primary liaison between technical teams and client stakeholders.
- I managed project lifecycles-ranging from cloud migrations to network security (Kaseya) utilizing tools such as Smartsheet-while ensuring adherence to Service Level Agreements (SLAs), budgets, and timelines.
IT Manager
Harrison LLP
04.2021 - 07.2024
- Successfully opened new locations at Harrison tripling the firm size while consolidating systems.
- Grew IT team from one to six full time employees during my tenure. Worked with HR and recruiters reviewing candidates, interviewing, hiring, coaching, disciplinary actions and training.
- POC for IT Managed Services Teams consolidating from three to one to overhaul and improving system efficiency.
- Managed Microsoft Teams phone project completed ahead of schedule under budget ensuring all nine offices can collaborate efficiently.
- Overhauled existing network and server systems standardizing into one cohesive infrastructure. Replaced EOL Cisco Meraki with UniFi switches and routers, on premises servers switched to cloud Microsoft Azure Services.
- Device management implemented using Microsoft Intune to monitor inventory health and security using MFA for all devices accessing firm data.
- Created vendor relationships leveraging service and sales benefits ensuring ISP, computers and peripherals and printers are managed by the same vendors across the firm. Created lease schedules on equipment for easier budgeting and device compatibility and management.
- Began Cybersecurity initiative to comply with SOC 2 and ISO 27001 security controls.
- Improved customer experience through designing and implanting Jira Service Management for easy user access to ticket creation and monitoring resolution. Reporting and diagnosing issues ensured faster resolution.
- Designied tech stack to streamline system integration, including DMS communication with printers, DocuSign, Paycor, etc. without compromising security.
- Created Disaster Recovery and Incident Response procedures in the event of a data breach.
Deskside Support Senior Analyst
Bryan Cave, LLP (BCLP)
10.2010 - 04.2021
- Installed and configured computer hardware, software, networks, printers and scanners and mobile devices.
- Set up new users' accounts and profiles using ADUC and Exchange Management Systems.
- Analyzed and resolved hardware/software faults.
- Managed and Imaged firm devices via SCCM.
- Assisted with multiple platform upgrades after hours traveling with core team to remote locations during rollouts.
- Third tier support managing and resolving many open cases at one time.
- Tested and evaluated new technology with User Experience and Project Management.
- Created new hire training packet and traveled to offices to coach and train new IT hires in Deskside Support roles.
- Created KB articles and documentation for troubleshooting new and existing technology.
- Key SME contact for firm regarding integration of multiple remote desktop platforms to use on one device including Citrix XenApp, Citrix XenDesktop and WMWare Workspace ONE.
- Assisted IT Director onsite at the annual Meeting of the Partners Conferences, configuring and supporting stakeholders.
- Set up and configured mobile device management on multiple platforms within seventeen years including Blackberry BES, MobilIron, Microsoft System Center Mobile Device Manager, etc.
Help Desk Specialist
Bryan Cave, LLP
06.2005 - 10.2010
- First level support user communication via phone or email to track, resolve or escalate, if necessary, with an average of thirty IT incidents daily for global law firm.
- After hours on-call support provided, when necessary.
Consultant
Apex Systems, Inc.
12.2004 - 06.2005
- Consulting contract via Apex with Bryan Cave Help Desk.
Core Technology Analyst
Reuters America, Inc
04.2004 - 12.2004
- Provided financial market data systems support on multiple platforms for global firms.
- Assisted users connecting to Citrix platform based in UK Docklands.
- Assisted US Senators with Reuters provided Blackberry devices to access Reuters data.
- First POC with users to document and troubleshoot issues with access to our systems, escalate to ISP or Technical Account Manager, if necessary.
Help Desk/Field Service Technician/Trainer
CPI Corporation
09.1999 - 04.2004
- Began on Help Desk, transferred to Installer, then returned as Help Desk trainer for parent company of the Sears Portrait Studios travelling across the US, Canada and Mexico.
- Troubleshot and resolved computer, printer, network and camera system configurations. Technology used now obsolete but learned basic troubleshooting skills and user communication finally teaching others key troubleshooting skills.
Timeline
Project Manager
GFI Digital
07.2025 - 09.2025
IT Manager
Harrison LLP
04.2021 - 07.2024
Deskside Support Senior Analyst
Bryan Cave, LLP (BCLP)
10.2010 - 04.2021
Help Desk Specialist
Bryan Cave, LLP
06.2005 - 10.2010
Consultant
Apex Systems, Inc.
12.2004 - 06.2005
Core Technology Analyst
Reuters America, Inc
04.2004 - 12.2004
Help Desk/Field Service Technician/Trainer
CPI Corporation
09.1999 - 04.2004