Joseph LiparI

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Maintained professional, organized, and safe environment for employees and patrons.

• Managed service delivery operations to a Major Offshore Drilling Contractor in Norway working offshore Norway, ensuring timely and efficient delivery of equipment services per contract terms
• Developed and implemented strategies to achieve objectives and exceed client expectations
• Provided mentorship and leadership to team members, fostering their professional development and empowerment
• Maintained strong communication channels with clients to address inquiries, resolve issues, and ensure satisfaction
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
• Streamlined operations for improved customer satisfaction and retention rates.
• Reduced turnaround time with effective resource allocation and task prioritization.
• Enhanced service delivery by developing and implementing efficient processes.
• Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
• Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Worked with vendors to schedule daily pickups and weekly deliveries.
• Attended staff and client meetings and served as liaison to manage operations for account.
• Managed vendor relations proactively, negotiating contracts beneficially for both parties involved.
• Led cross-functional teams to achieve project goals on time and within budget.
• Facilitated completion of deliveries and verified documentation.

• Managed service delivery operations to a Major Offshore Drilling Contractor in USA working in GOM, ensuring timely and efficient delivery of equipment services per contract terms
• Developed and implemented strategies to achieve objectives and exceed client expectations
• Provided mentorship and leadership to team members, fostering their professional development and empowerment
• Maintained strong communication channels with clients to address inquiries, resolve issues, and ensure satisfaction

• Developed and implemented support strategies to enhance operational effectiveness related to Rental Business of Cameron Well Control Equipment
• Fostered a collaborative work environment to drive team performance and success

• Directed aftermarket services operations in Asia, overseeing service delivery and customer support
• Developed and executed strategies to enhance aftermarket services and exceed client expectations
• Provided leadership and mentorship to team members, fostering their professional growth and development

• Managed aftermarket projects, ensuring timely delivery and customer satisfaction
• Collaborated with internal teams and clients to execute projects effectively
• Implemented quality control measures to maintain service standards and minimize errors
• Team member for numerous international repair facility construction and start ups
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Saudi Arabia

• Oman
• Singapore
• India
• Brazil
• Canada
• Venezuela
• Mexico
• Norway
• Angola
• South Africa

• Held numerous plant roles, gaining valuable experience and skills in Well Control Equipment Services for all Cameron Iron Works Product Lines