Joseph Johnson
Yulee
Summary
Proven Reporting Analyst and Help Desk Technician with a track record of enhancing data integrity and reducing downtime at Vista Defense Technologies. Excelled in applying analytical thinking and reporting efficiency, significantly improving workflow and troubleshooting methods. Skilled in confidential data protection and adaptable to evolving environments. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Vista Defense Technologies
06.2023 - Current
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
Reporting Analyst
Air Force
03.2022 - 11.2022
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
- Continuously assessed previous reporting techniques and created new SOP to improve workflow for future analysts.
- Managed three reporting databases to enhance teams ability to query data.
Surveillance and Warning Supervisor
Air Force
12.2020 - 11.2021
- Briefed Group level Commander on critical threat in the Middle Eastern area of operations which drove an investigation into new capabilities to provide advanced collection of enemy threats
- Supervised 10 member team across 4 different AFSCs operating a $600M weapon system.
- Controlled all aspects of SIGINT msn, directed ELINT analysis, serialized reporting, datalink operations.
Education
High School Diploma -
Purnell Swett High School
Pembroke, NC06.2015
Skills
- Knowledge Base
- Reporting Efficiency and Accuracy
- Data Collection
- Accuracy and Efficiency
- Report Troubleshooting
- Report Automation
- Flexible and Adaptable
- Analytical and Critical Thinking
- Confidential Data Protection
- Risk Management
Certification
Top Secret/SCI Active Clearance
- Sec+, CompTia - May 2nd 2023
- Net+, CompTia - February 17th 2023
- A+, CompTia - February 3rd 2023
Timeline
Help Desk Technician
Vista Defense Technologies
06.2023 - Current
Reporting Analyst
Air Force
03.2022 - 11.2022
Surveillance and Warning Supervisor
Air Force
12.2020 - 11.2021
High School Diploma -
Purnell Swett High School
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