Joseph Jones
Fayetteville,United States
Summary
Experienced military veteran knowledgeable about deploying, operating and maintaining hardware/software systems. Advanced mechanical expertise and technical know-how to handle any challenge. Highly observant, organized and methodical in isolating and resolving any issue. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Highland House Rehabilitation & Healthcare
01.2021 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
SMALL ARMS AND ARTILLERY REPAIRER (91F)
United States Army
03.2017 - 09.2021
- Supervised repair and installation activities and enforced compliance with quality standards
- Reviewed and interpreted maintenance records and work orders to verify requirements
- Trained and supervised military personnel
- Developed preventive maintenance schedules and procedures
- Executed maintenance and repair activities to safeguard equipment functionality
- Coordinated preventive maintenance schedules and updated timelines according to available resources
- Documented maintenance and repair activities and maintained files
- Selected tools and equipment to perform semi-annual and annual installations or repairs
- Promoted and enforced safety standards and resolved workplace safety hazards
- Monitored processes such as maintenance and weapon performance
- Completed assigned tasks with little or no supervision
- Kept work area organized and clutter-free
- Maintained good working relationship with co-workers and management
- Followed established guidelines and procedures
- Accepted accountability for services and maintenance completion
- Reviewed activities regularly to identify opportunities for improvement.
CUSTOMER SERVICE REPRESENTATIVE
FedEx
11.2016 - 02.2017
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Recommended products and services to members and educated customers about relevant offerings
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Validated data and resolved problems related to system-generated information
- Addressed customer concerns and complaints, resolving issues quickly and efficiently
- Communicated with clients over various platforms such as phone, email, web portal and chat
- Assisted members by coordinating responses involving multiple departments and personnel
- Conducted follow-up calls at customer locations
- Directed individuals on usage and benefits of self-service tools
- Monitored and resolved FedEx package/shipping issues in timely manner
- Answered inbound calls to greet and assist customers with various needs and questions
- Responded to customer questions and complaints and documented consumer communications
- Responded to questions and followed up on customer interactions
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.
CASHIER TRAINER
Chick fil a
08.2014 - 10.2016
- Cultivated pleasant and cooperative work environment for cashiers
- Monitored customer flow and adapted cashier assignments to minimize wait times
- Listened to customer complaints, resolving most issues and escalating complex concerns to assistant manager for resolution
- Handled exchanges, returns and escalated customer complaints according to company policy
- Trained cashiers on store policies and performance standards to maintain optimal customer service levels
- Set up and broke down cash drawers daily, including counting funds, identifying total discrepancies, and resolving problems with cashiers
- Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
- Assisted cashiers in balancing cash tills at close of shift
- Maintained adequate cash and change on hand for cashiers
- Observed cashiers to spot performance issues, security problems, and unauthorized behaviors
- Kept drawer currency sorted, wrapped, and organized
- Opened up and operated cash register to relieve long lines at peak shopping times.
Education
HIGH SCHOOL DIPLOMA -
North side Highschool
Jacksonville, NCAssociate of Science -
Fayetteville Technical Community College
Fayetteville, NC06.2024
Skills
- Cashier training
- Drawer balancing
- Cash reconciliation
- Employee training
- Cash register operation
- Customer flow monitoring
- Supply restocking
- Cashier assessment
- Price verification
- Customer service
- Retail operations
- POS systems
- Cash handling
- Active Listening
- Excellent Communication
- Teamwork and Collaboration
- Google Workspace
- Decision-Making
- Self-Motivated
- Dependable and Responsible
- Good Telephone Etiquette
- Critical Thinking
- Attention to Detail
- Analytical and Critical Thinking
- Organization and Time Management
- Problem-Solving
Professional Summary
Well-trained small arms repairman with current Corporal rank and extensive experience with United States Army. Skilled in managing and maintaining weapon systems in combat-ready environment. Excellent mechanical and electrical knowledge.
Certification
- PT - Phlebotomy Technician
Timeline
Administrative Assistant
Highland House Rehabilitation & Healthcare
01.2021 - 08.2022
SMALL ARMS AND ARTILLERY REPAIRER (91F)
United States Army
03.2017 - 09.2021
CUSTOMER SERVICE REPRESENTATIVE
FedEx
11.2016 - 02.2017
CASHIER TRAINER
Chick fil a
08.2014 - 10.2016
HIGH SCHOOL DIPLOMA -
North side Highschool
Associate of Science -
Fayetteville Technical Community College
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