Joseph Jones

Performed any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and may use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.
Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides special assistance; and answers customer inquiries when needed.
Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services.
Handles and processes customer purchases and returns relating to products and services and may use a point of sale system. Assists customers with transactions.
Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.
May verify presort and bulk mailings of all classifications , computing and maintaining on a current basis mailers' credit balances.
Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms.
Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the distribution scheme established for the office, branch or station.

Responsibilities:

Operated a single unit postal facility providing window services, mail distribution, and dispatches.
Opened and closed the facility according to established procedures.
Operates within established postal rules, laws and regulations.
Resolves problems that may occur during operations and escalates issues to Administrative Post Office (APO) when appropriate.
Ensures that proper safeguards are instituted for the welfare of customers and the protection of the mails.
Maintains files/records and submits reports as required.
Answers questions, provides guidance, and has regular contact with postal customers.
Exercised protective care of accountable paper, monies, product inventory, and office supplies in accordance to Sarbanes-Oxley Act (SOX)guidelines.
May provide limited rural contract route delivery service to local customers.
May supervise one or more employees.

Skills/Achievements:

Decision Making/Problem Solving Skills.
Shown the ability to carry out operational plans and procedures within the framework of policy.
Proving the ability to obtain and interpret relevant facts; analyze problems, complaints, and suggestions and take appropriate action or escalate, when necessary, to the Manager, Post Office Operations.
Safety and Health Protocol Knowledge.
Knowledge of safety procedures needed to ensure that safe working conditions are maintained.
Knowledge of normal accident prevention measures and emergency procedures.
Customer and Community Relations Skills.
Ability to conduct operations in an attitude of responsive service to customers.
Presented a favorable Postal Service image to the community.
Shown the ability to comprehend and communicate information, both orally and in writing.
Provided knowledge of operating procedures and standards, postal rates and classes, and commonly encountered customer needs.
Sold ideas, positions, and gave recommendations to others on a daily showing relations with others and businesses.

Responsibilities:

Do Daily meter reports, credit card reports, financial reports and deposits.
Perform Daily Financial Reports to provide a running record receipt controls, stamp accountability, and cash retained.
Maintained daily financial ledger and filed all financial reports (accounting period, quarterly and annual).
Prepared daily financial reports, counted cash at close of business, prepared deposit to bank.
On a rotation basis, I performed all of the following duties: loads mail onto automated equipment, culling out non-processable items; develop end of day sort plan and starts equipment; monitored the flow of mail to ensure continuous operation; and stops equipment when distribution run or operation is completed. Runs machine reports, clears jams and contacts maintenance for assistance when required.
Prepared the work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
I removed sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; always riffled through mail to verify and ensure sortation accuracy as needed.

Achievements/Skills:

Shown the ability to carry out operational plans and procedures within the framework of policy.
Proving the ability to obtain and interpret relevant facts; analyze problems, complaints, and suggestions and take appropriate action or escalate, when necessary, to the Manager, Post Office Operations.
Safety and Health Protocol Knowledge.
Customer and Community Relations Skills.
Ability to conduct operations in an attitude of responsive service to customers.
Shown the ability to comprehend and communicate information, both orally and in writing.
Provided knowledge of operating procedures and standards, postal rates and classes, and commonly encountered customer needs.

Responsibilities:

Delivered letters, documents, and packages to businesses and homes.
Delivered/Learned 12 routes in personal or provided truck.
Collected outgoing mail along route, and money for postage due items.
Sorted mail, including packages, according to delivery sequence.
Loads sacks and boxes filled with mail onto and off mail truck.
Maintains logs to monitor delivery rates and vehicle maintenance scheduling.
Obtains signatures on registered, insured, and certified mail.
Sells stamps, money orders, and other postal products to customers on routes.
Communicates with dispatcher and modifies route according to instructions when needed.
Answers questions about USPS or company policies from customers along routes.
Provides change-of-address cards and other postal forms.
Operate postal equipment.

Achievements/Skills:

Teamwork
Critical Thinking
Skilled Multitasking
Organizational skills
Attention to detail
Efficiency Skills
Good communication, interpersonal, and customer service skills