Joseph Jones
Baton Rouge,LA
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Car Doctors / Select Auto Sales
01.2022 - Current
- Assist Manager with daily operations management of car repairs and used car sales, supervise Technicians, cashiers and cleaning personnel and participate in online auto auctions to buy used cars for resale, prepare and file monthly and yearly sales and income tax returns.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Customer Service Specialist
Entergy Services INC
10.2004 - 09.2015
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Trained groups of new hire representatives in a classroom setting for a 6 week period.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Analyzed sales data to identify trends and opportunities for growth, adjusting menu offerings accordingly to drive profitability.
Education
Bachelor of Arts - Accounting
Southern University And A & M College
Baton Rouge, LA05.1985
Bachelor of Science - BUSINESS
Southern University And A & M College
Baton Rouge, LA05.1976
Skills
- Problem-Solving
- Customer Service
- Retail Operations
- Inventory Control
- Customer Relations
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Staff Supervision
Timeline
Assistant Store Manager
Car Doctors / Select Auto Sales
01.2022 - Current
Customer Service Specialist
Entergy Services INC
10.2004 - 09.2015
Bachelor of Arts - Accounting
Southern University And A & M College
Bachelor of Science - BUSINESS
Southern University And A & M College
Similar Profiles
Doris Bueso-MarquezDoris Bueso-Marquez
Sales Assistant at Auto Class Car SalesSales Assistant at Auto Class Car Sales
Dalciene SmithDalciene Smith
Used Car Dealer at Car Show Auto SalesUsed Car Dealer at Car Show Auto Sales
Monserrat EscamillaMonserrat Escamilla
Clark With Cash Handling at Mr Car Auto SalesClark With Cash Handling at Mr Car Auto Sales