Joseph Jones
Ossipee
Summary
Results-oriented professional with over 30 years of experience in the hotel and food service industry. Proven track record as a General Manager. Demonstrated expertise in driving operational excellence, optimizing guest satisfaction, and maximizing profitability. Adept at leading cross-functional teams, implementing strategic initiatives, and fostering a culture of exceptional service.
Overview
45
45
years of professional experience
1
1
Certification
Work History
General Manager (GM)
Red Roof Inns, Inc.
06.2021 - 10.2024
- Executed comprehensive improvements to increase hotel's appeal before listing for sale.
- Managed the operational status of nearly half the total rooms.
- Conducted regular inspections to ensure pristine condition of hotel exterior.
- Enhanced workforce capability through the recruitment of two new maintenance hires.
- Enhanced housekeeping efficiency.
- Streamlined office procedures to optimize front desk operations.
- Facilitated onboarding and education of new night auditors.
- Performed meticulous room inspections, covering all 110 units.
- Managed sourcing and acquisition of essential materials for upgrades.
- Formulated an efficient plan to manage room repairs.
- Collaborated with maintenance team on repairs and upkeep.
- Achieved near-full operational status with merely one room needing attention at contract end.
- Completed full exterior landscaping.
- We painted all hallways and exterior doors painted
- 20 new ac units were replaced
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Crowne Plaza Hotel
06.2001 - 11.2019
- Directed food and beverage operations.
- Promited to General Manager.
- Supervised management of full-scale hotel services with diverse eating outlets and live entertainment areas.
- Managed critical leadership staff in the food and beverage sector.
- Managed staff recruitment, training, and supervision.
- Led a team in managing annual revenue exceeding $10 million in the food and beverage sector.
- Organize and manage weekly sessions for leadership.
- Executed MOD duties on scheduled days.
- Motivated workers to enhance service levels for guests.
- Organizing and coordinating the use of hotel business space for training, corporate events, meetings, and conferences
- Ensuring good, smooth, and effective interaction with guests
- Monitoring daily and monthly revenue generated, as well as cost and expenses
- Monitored budgets and expenses, reviewing food and beverage reports.
- Maintain compliance with hotel-established guidelines and ensure adherence to corporate policies.
General Manager
Ocean View Inn
09.1984 - 05.2001
- Transformed a traditional sea captain's house into a modern, 25-room oceanfront inn through comprehensive renovation.
- Lived in detached cottage within property to ensure quick support.
- Created floor plan for dining area and kitchen in breakfast and lunch restaurant.
- Directed management and recruitment of essential personnel.
- Executed diverse roles in culinary and housekeeping operations.
- Directed comprehensive activities and responsibilities at the Inn.
- Managed financial obligations and supervised inventory control.
- Established beachside event space for weddings.
- Worked with maintenance to build wedding gazebo, trellis and ceremony area
- Managed logistics for more than 60 weddings each year.
- Established new business partnerships to enhance revenue streams.
- Supervised the hiring process, conducted interviews, and directed staff training for optimal customer service focus.
- Oversaw management of facilities.
- Managed recruitment to meet evolving staffing demands.
- Managed and resolved all guest compliments and complaints efficiently.
- Engage with guests and visitors on a daily basis.
Assistant General Manager
The Ritz-Carlton
04.1980 - 08.1984
- Provided support to food and beverage director.
- Directed the operations of the hotel's Food and Beverage department.
- Cultivated strong connections with colleagues.
- Organized and executed weekly BEO sessions.
- Managed personnel concerns without delay.
- Address all guest complaints in a timely fashion
- Oversaw recruitment, development, guidance, and inspiration of hotel team members.
- Ensure company policies and procedures are followed
- Provided leadership by actively participating in major events.
Education
Bachelor's degree - Hospitality Management
Boston University
Boston, MA05.1980
Skills
- Senior Leadership
- Events Management
- Culinary Experience
- Training & Development
- Hotel management
- Operations management
- Microsoft office
- Reservation Systems
Certification
- FOOD SAFETY CERTIFIED
- CPR, FIRST AID CERTIFIED
Timeline
General Manager (GM)
Red Roof Inns, Inc.
06.2021 - 10.2024
General Manager
Crowne Plaza Hotel
06.2001 - 11.2019
General Manager
Ocean View Inn
09.1984 - 05.2001
Assistant General Manager
The Ritz-Carlton
04.1980 - 08.1984
Bachelor's degree - Hospitality Management
Boston University
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