Summary
Overview
Work History
Education
Skills
Like to DoorDash on free time
Timeline
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Joseph Jones

Columbia,SC

Summary

Dynamic Shift Leader with a proven track record at IH Services, enhancing team productivity through effective training and conflict resolution. Skilled in cash handling and motivated by a commitment to customer service excellence, I successfully implemented strategies that boosted sales and improved operational efficiency.

Overview

3
3
years of professional experience

Work History

Shift Leader

Michelin Tires
12.2024 - 04.2025
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Increased sales with introduction of promotional strategies that attracted more customers.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Facilitated team building activities, strengthening cohesion and productivity of team.
  • Enhanced customer experience with introduction of feedback system to gather insights.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
  • Implemented system for tracking employee performance, identifying areas for improvement.
  • Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly.

Shift Leader

IHS Services
05.2023 - 12.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Forklift Operator

LOVO Logistics
12.2022 - 05.2023
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.

Point of Sale Associate

Target
08.2022 - 12.2022
  • Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
  • Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
  • Supported loss prevention efforts by adhering to store policies and procedures in handling merchandise and transactions.
  • Processed various forms of payment securely, safeguarding against fraud or theft.

Warehouse Associate

Amazon
06.2022 - 08.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

All Majors

Spring Valley
Columbia, SC
06.2022

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Training assistance
  • Creative problem solving
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Staff supervision
  • Goal setting and tracking
  • Motivational leadership
  • Safety processes and procedures
  • Assigning work
  • Shift paperwork completion

Like to DoorDash on free time

usually when I’m off

Timeline

Shift Leader

Michelin Tires
12.2024 - 04.2025

Shift Leader

IHS Services
05.2023 - 12.2024

Forklift Operator

LOVO Logistics
12.2022 - 05.2023

Point of Sale Associate

Target
08.2022 - 12.2022

Warehouse Associate

Amazon
06.2022 - 08.2022

All Majors

Spring Valley

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Joseph Jones