Summary
Overview
Work History
Education
Skills
Served in the Military
Timeline
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Joseph Joyce

Elk Grove,CA

Summary

Dynamic Warehouse Tech II at TPx Communications with expertise in shipping and receiving, achieving a significant reduction in workplace accidents through strict safety compliance. Proven problem-solver with strong communication skills, adept at coordinating multi-location orders and training new employees to enhance team productivity and efficiency.

Overview

13
13
years of professional experience

Work History

Warehouse Tech II

TPx Communications
04.2020 - Current
  • Adhered to safety guidelines consistently, resulting in a significant reduction in workplace accidents.
  • Maintained a clean and organized workspace to facilitate quick access to equipment and materials.
  • Collaborated with team members to achieve daily targets and sustain high productivity levels.
  • Supported efficient loading and unloading of trucks, ensuring timely product deliveries to customers.
  • Partnered with the UCX Department to bench phone orders and ship them to customers in time for installations.
  • Worked with Project Managers and Project Engineers to configure MSX, SV, and wireless equipment, ensuring timely shipment for customer installations.
  • Received and shipped equipment via FedEx and UPS, checking items into inventory for team use.
  • Coordinated large, multi-location orders with Project Managers, including shipping and programming of equipment.
  • Safely operated forklifts and pallet jacks to handle delicate products properly.
  • Assisted in training new employees by sharing expertise in best practices and safety procedures.
  • Organized warehouse storage areas to streamline receiving and shipping operations.

Field Service Technician

TPx Communications
04.2015 - 04.2020
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Operated hand tools and power equipment according to company safety procedures.
  • Coordinated daily work schedules with co-workers, providing support and necessary equipment to ensure successful installations.
  • Covered after-hours service calls as part of an on-call rotation, ensuring timely response to customer needs.

Field Service Technician

OCC Communications
08.2012 - 04.2015
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each
  • Install Business class services. Install cable, phone services and internet
  • Also was trained in Home Security installs
  • Train and Educate customer in cable Services
  • Climb Telephone Poles
  • A.C.E Card certified

Education

No Degree - Aviation

Sacramento City College
Sacramento, CA

Skills

  • Shipping and receiving
  • Loading and unloading
  • Heavy lifting
  • Warehouse safety
  • Forklift operation
  • Safety compliance
  • Inventory counts
  • Critical thinking
  • Shipment planning

Served in the Military

United States Navy
Petty Officer – Active Duty & Active Reserve | 8.5 Years Total Service (4.5 Years Active Duty, 4 Years Active Reserve)

  • Served in the Fuel Department, managing the transfer of fuel from ship storage tanks to the flight deck for aircraft operations.
  • Conducted daily inspections of fueling equipment and stations to ensure operational readiness and compliance with safety standards.
  • Maintained critical support for flight operations by ensuring safe, timely, and accurate fuel delivery to aircraft.

Timeline

Warehouse Tech II

TPx Communications
04.2020 - Current

Field Service Technician

TPx Communications
04.2015 - 04.2020

Field Service Technician

OCC Communications
08.2012 - 04.2015

No Degree - Aviation

Sacramento City College

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Joseph Joyce