Joseph Joyce
HTM Equipment Control Technician II
2292 Ogontz, Lakewood,OH
Summary
HTM Technician & EET Biomed student who is hardworking, has a good attitude, motivated to succeed, and with varied career experience looking for an opportunity in a Cleveland area firm.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
HTM Equipment Control Technician II
University Hospitals Cleveland Medical Center
10.2025 - Current
- Inspect, maintain, repair and calibrate equipment and systems.
- Ensures regulatory compliance
- Interacts on a routine basis with clinical health providers in the identification of technology based problems and solutions
- Solves organization-level customer service issues and complaints
- Preparing required documentation and reports
- Demonstrates a safety mindset
- Financial responsibility for purchasing parts and service
Receiver
Marc Glassman Inc
06.2025 - 10.2025
Check in all incoming inventory to the store.
Track retail shrink from various sources.
Ensure that vendors deliver the product they say they are, saving the store thousands in potential shorted product.
Mail Carrier
USPS
11.2024 - 06.2025
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Worked 7 days a week and many 10-12 hour days. Not afraid to work hard.
IT Support Specialist
The Conrad's Companies / Western Management
06.2022 - 11.2024
Provide IT Helpdesk for 40 locations in NE Ohio. Diagnose network issues. Repair electronics (printers, VOIP phones, Fax, computers). Supported implementation of 300 Linux-based point-of-sale computers, including staff training, resulting in savings of $250 per install. Security software: SentinelOne / Fortress / N-Able Take Control / Wazuh open-source security software
IT Intern
Boundary Systems
02.2021 - 08.2021
Windows installation, network file sharing configuration, program installation, scripts for PTC software. Laptop repair. RAM upgrades. Customer Service. Software: Office / Teams / Marketing / Support Ticketing Systems / Virtual Machine / Script Writing / Command Prompt / Creo Parametic/Simulate. Reported to Head of IT.
Education
Associate of Science - Biomedical Engineering Technology
Cuyahoga Community College
Cleveland, United States 05.2001 -
IT / Electrical Engineering - CCNA (72 CEUs) / Cybersecurity (40 CEUs)
Cuyahoga Community College
Corporate College 01.2022 - Current
Studies in Engineering Physics -
John Carroll University
Transferred To Tri-C 2022 08.2020 - 12.2021
High School Diploma -
The Lyceum School
South Euclid, OH 08.2018 - 05.2020
Skills
Strong Work Ethic
Excellent Computer Skills
Customer Service
Repairs
Cybersecurity Boot Camp 2023
Timeline
HTM Equipment Control Technician II
University Hospitals Cleveland Medical Center
10.2025 - Current
Receiver
Marc Glassman Inc
06.2025 - 10.2025
Mail Carrier
USPS
11.2024 - 06.2025
IT Support Specialist
The Conrad's Companies / Western Management
06.2022 - 11.2024
IT / Electrical Engineering - CCNA (72 CEUs) / Cybersecurity (40 CEUs)
Cuyahoga Community College
01.2022 - Current
IT Intern
Boundary Systems
02.2021 - 08.2021
Studies in Engineering Physics -
John Carroll University
08.2020 - 12.2021
High School Diploma -
The Lyceum School
08.2018 - 05.2020
Associate of Science - Biomedical Engineering Technology
Cuyahoga Community College
05.2001 -