Overview
Work History
Education
Skills
Timeline
Generic

Joseph Justus

ROANOKE, VA,VA

Overview

24
24
years of professional experience

Work History

GM Team Lead

Walmart
05.2021 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed budget implementations, employee evaluations, and contract details.

Auto Service Mgr

Walmart
09.2019 - 05.2022
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Maintained records of service transactions and customer feedback for future reference.
  • Monitored inventory levels and placed orders to replenish stock.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Analyzed service reports to identify areas of improvement.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Developed department processes and procedures to boost customer satisfaction.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Developed customer loyalty programs to increase customer satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.

Gm Support Mgr.

Walmart
03.2014 - 09.2019
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Warehouse Inventory Control Supervisor

Walmart
03.2007 - 03.2014
  • Processed damaged goods and completed wasted inventory paperwork.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Maintained control of cycle counts, physical inventory and discrepancy research.
  • Traced item history to determine reason for discrepancies between inventory and stock control records.
  • Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
  • Memorized facility layout and located products.
  • Managed multiple complex inventory activities and client-driven projects.
  • Motivated and managed performance, activities and responsibilities of Inventory Control Team.
  • Cross-referenced invoices and supplies for reporting accuracy.
  • Collaborated with other departments within facility to educate and understand how functions affect inventory.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.

Assembler/Maintenance Technician

Walmart
10.1999 - 03.2007
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Tested finished products to perform quality assurance and identify discrepancies.
  • Followed outlined specifications to implement assembly plans.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Collected material and equipment required for assembling process to determine durability of structure.
  • Aligned materials and merged parts to construct complex units.
  • Monitored production to verify quality and completion of task in designated timeframes.
  • Troubleshot and repaired machine components to maintain smooth operations and avoid disruptions in production.
  • Performed regular maintenance on production equipment to verify functionality and performance.
  • Researched and implemented new techniques to streamline assembly processes.
  • Created reports to document and provide information regarding production progress and developments.
  • Completed tasks on time to meet quality and safety standards.
  • Followed safety protocols to maintain safe working environment.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Collaborated with team members to promptly complete tasks and maintain consistent workflows.
  • Trained new assembly personnel on proper use of equipment.
  • Inspected completed products to encourage quality and adherence to company standards.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Utilized blueprints, schematics and diagrams to accurately complete tasks.
  • Participated in projects requiring assembly of large and small components.
  • Monitored inventory, keeping necessary supplies on hand.
  • Troubleshot and resolved mechanical issues that occurred during assembly.
  • Coordinated with other departments to complete projects within deadline.
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Maintained detailed records of production and assembly processes.
  • Assisted in development of new assembly processes.
  • Performed daily maintenance and inspection of machinery to drive optimal performance.
  • Carried out preventative maintenance, keeping tools and machinery functional.
  • Operated hoists, cranes and other heavy machinery to transport materials and parts.
  • Documented all in-process and out-of-process assembly activities.

Education

GED -

William Fleming High School
Roanoke, VA
06.1991

Skills

  • Inventory control
  • Staff training and development
  • Team leadership
  • Product development
  • Public relations
  • Process improvement
  • Change management
  • Conflict resolution
  • Organizational development
  • Performance measurement
  • Market research
  • Project management
  • Quality assurance
  • Financial management
  • Vendor management
  • Business analysis
  • Event planning
  • Customer service
  • Marketing expertise
  • Operations management
  • Supply chain management

Timeline

GM Team Lead

Walmart
05.2021 - Current

Auto Service Mgr

Walmart
09.2019 - 05.2022

Gm Support Mgr.

Walmart
03.2014 - 09.2019

Warehouse Inventory Control Supervisor

Walmart
03.2007 - 03.2014

Assembler/Maintenance Technician

Walmart
10.1999 - 03.2007

GED -

William Fleming High School

Similar Profiles

CREATE PROFILE
Joseph Justus