Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Kalinowski

Summary

Motivated retail sales professional with 21 years of experience with a proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

7
7
years of professional experience

Work History

Digital Personal Shopper

Wal-Mart Supercenter
02.2023 - Current
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Overnight Stocker

Wal-Mart Supercenter
08.2022 - 02.2023
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Conducted daily inventory counts and verified accuracy of product levels.

Overnight Stocking Team Lead

Wal-Mart Supercenter
05.2022 - 08.2022
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.

Front End Team Lead

Wal-Mart Supercenter
01.2021 - 06.2022
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 60+ checkout stations to verify adequate cash supply.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Maintained accurate records of sales and financial transactions.
  • Maintained transaction security by verifying payment cards against identification.
  • Developed and implemented strategies to optimize store sales and profitability.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Utilized store analytics to identify areas of improvement in customer experiences.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Assistant Store Manager

Wal-Mart Supercenter
01.2017 - 01.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

High School Diploma -

Lake Weir High School
Ocala, FL

Skills

  • Production Documentation
  • Equipment Operation
  • Stock Replenishment
  • Product Merchandising
  • Inventory Counts
  • Stock Rotation
  • Safety Awareness
  • Customer Relationship Management
  • Forklift Operation
  • Customer Service
  • Time Management
  • Decision-Making
  • Vendor Relations
  • Dependable and Reliable

Timeline

Digital Personal Shopper

Wal-Mart Supercenter
02.2023 - Current

Overnight Stocker

Wal-Mart Supercenter
08.2022 - 02.2023

Overnight Stocking Team Lead

Wal-Mart Supercenter
05.2022 - 08.2022

Front End Team Lead

Wal-Mart Supercenter
01.2021 - 06.2022

Assistant Store Manager

Wal-Mart Supercenter
01.2017 - 01.2021

High School Diploma -

Lake Weir High School

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Joseph Kalinowski