Joseph Kalou
Phoenix,AZ
Summary
Passionate and motivated Recreation Instructor with 1 year of experience serving, engaging and providing a positive impact within the community. Displayed the ability to create a welcoming and supportive environment for people of all ages by creating and taking part of programs and activities. Proven record of excellent customer service skills and the ability to work in a fast past environment while being a problem solver at any time. Eager and more than willing to be a Recreation Leader to where I can continue to learn and grow my excellence to serving the people of the community.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Recreation Instructor
City of Phoenix Parks and Recreation
Phoenix, AZ
04.2023 - Current
- Took part in instruction for various recreational activities, including basketball, volleyball and summer programs
- Implemented new recreation programs for the surrounding community
- Provided excellent customer service to community members or those looking to participate in new programs and classes
- Participated in community and city events with other staff to ensure a successful experience
Flag Football Referee
Gridiron Football
Scottsdale, AZ
01.2021 - 08.2023
- Inspected playing fields before every game to make sure players are safe during the game.
- Maintained a positive and safe environment by enforcing all applicable rules and regulations of the game.
- Installed excellent customer service and friendliness to make it fun and enjoyable experience for players, spectators and coaches.
- Resolved any potential game conflicts with the rule book to make sure the games run smoothly
Store Associate
Dicks Sporing Goods
Phoenix, AZ
04.2022 - 04.2023
- Assisted customers with product selection, pricing and availability as well as quality.
- Provided remarkable customer service at all times to create a positive customer experience.
- Took part in cash register operations and handled customer payments.
- Organized store displays to increase visibility of products while making them more appealing to customers.
Crew Member
Chipotle Mexican Grill
Phoenix, Arizona
09.2021 - 02.2022
- Multiple cashier responsibilities such as collecting payments, cash handling and assisting with menu items and pricing.
- Restocked kitchen supplies including food products and utensils.
- Maintained a clean and sanitary restaurant area by sweeping floors, wiping tables and emptying trash.
- Displayed excellent customer service to customers to create a positive and welcoming restaurant experience.
Flag Football Referee
OneSportsNation
Phoenix, Arizona
09.2017 - 11.2020
- Communicated effectively in a positive matter with coaches, players and spectators throughout the duration of the game
- Prepared and set up playing fields along with required equipment for age division in order to maximize safety and game experience.
- Participated in meetings and training sessions to stay on track for league requirements or any new rules.
- Administered first aid to injured players and spectators if needed until medical professionals arrived.
Education
Bachelor of Arts - Sports Business
Arizona State University
Tempe, AZ05-2024
Skills
- Activity Planning
- Computer Skills
- CPR Certified
- Relationship and Community Building
- Safety enforcement
- Multitasking
- Decision-Making
- Cash Handling Accuracy
- Problem-Solving
- Excellent customer service
- Organizational abilities
- Conflict Resolution
Affiliations
- Beginner Flag Football clinic ages 9-13
- Basketball Skills clinic ages 9-13
Certification
- CPR/First Aid certified
Languages
English
Native/ Bilingual
Leadership Experience
- Trunk or Treat Halloween event
- City of Phoenix Electric Light Parade
- Itty Bitty Golf event
Timeline
Recreation Instructor
City of Phoenix Parks and Recreation
04.2023 - Current
Store Associate
Dicks Sporing Goods
04.2022 - 04.2023
Crew Member
Chipotle Mexican Grill
09.2021 - 02.2022
Flag Football Referee
Gridiron Football
01.2021 - 08.2023
Flag Football Referee
OneSportsNation
09.2017 - 11.2020
Bachelor of Arts - Sports Business
Arizona State University