Joseph Kalou
Phoenix,Arizona
Summary
Dynamic professional with a background in sports officiating, customer service, and recreation program coordination. Skilled in leadership, communication, and problem-solving, with experience managing sports activities and fostering community engagement. Passionate about leveraging sports to drive business growth and enhance participant experiences. Eager to apply my skills in a sports business environment to support operations, marketing, and strategic development
Overview
7
7
years of professional experience
1
1
Certification
Work History
Recreation Leader
City of Phoenix Parks and Recreation
04.2023 - Current
- Entrusted with instructing, leading, and managing a variety of recreational activities, programs, and sports leagues for individuals of all ages and skill levels, ensuring high levels of participation and community engagement.
- Participated in the execution of multiple citywide, district and community events and fundraisers with attendance reaching up to 500,000 people.
- Implemented new recreation programs and activities within the community, such as flag football clinics, to where attendance was boosted by over 175%.
- Involved in the planning, and development of summer camp programs up to 60 children ages 6-12, to ensure a safe and positive environment, boosting child participation and parent satisfaction.
- Established positive relationships with community members and department staff members leading to a measurable increase in turnout, engagement and community trust.
Flag Football Referee
GridIron Football
09.2017 - 09.2023
- Organized and set up playing fields and required equipment for each age division, prioritizing safety and game quality, which contributed to superior event execution
- Officiated over 650 games for players aged 6-15, covering regular season, playoff, and championship matches, establishing fair play, rule enforcement, and a positive experience for all participants through clear communication and consistent decision-making.
- Effectively resolved game conflicts by providing clear rule book clarification and delivering exceptional customer service, ensuring both players and spectators had a thorough understanding.
Store Associate
Dicks Sporing Goods
04.2022 - 04.2023
- Assisted customers in choosing products that matched their needs and preferences, providing clear pricing information and delivering personalized service to enhance their shopping experience and build positive customer relationships.
- Handled a $400 cash drawer while processing payments in various forms, including cash, credit, debit, and applying store coupons and reward points, establishing precise transaction processing and a balanced drawer.
- Exceedingly sold NSPP (No Sweat Protection Plans) at rates of 15-20% monthly, consistently surpassing the 10% target and contributing to increased store revenue and customer satisfaction and loyalty.
- Organized and arranged store displays to increase product visibility, restocked items regularly, and made products more appealing to customers, driving higher engagement.
Crew Member
Chipotle Mexican Grill
09.2021 - 02.2022
- Handled cash and payments, assisted customers with menu inquiries, and facilitated smooth transactions for outstanding restaurant service.
- Restocked kitchen supplies, including food products and utensils, and upheld a clean, sanitary environment by regularly sweeping floors, wiping tables, and disposing of trash to promote a welcoming atmosphere.
- Provided exceptional customer service, fostering a positive and inviting environment to enhance the overall dining experience.
Education
Bachelor of Arts - Sports Business
Arizona State University
Tempe, AZ05-2024
Skills
- Sports Coaching
- Recreation programming
- Cash handling and management
- Computer skills
- Multitasking
- Conflict resolution
- Leadership
- Problem Solving
Certification
- CPR/First Aid certified
Languages
English
Native/ Bilingual
Arabic
Native or Bilingual
Leadership Experience
- Flag football head coach
- Basketball assistant coach
- Flag football referee mentor
Contact
Phoenix, AZ 85050
Timeline
Recreation Leader
City of Phoenix Parks and Recreation
04.2023 - Current
Store Associate
Dicks Sporing Goods
04.2022 - 04.2023
Crew Member
Chipotle Mexican Grill
09.2021 - 02.2022
Flag Football Referee
GridIron Football
09.2017 - 09.2023
Bachelor of Arts - Sports Business
Arizona State University
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