Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
13
13
years of professional experience
Work History
Senior Project Manager
Hero Digital
04.2021 - Current
Serve as Senior Project Manager for portfolio of single client contracts totaling over $6 million
Nurture relationships with client stakeholders in C-Suite and other executive levels leading to 3 new SOWs in 2 years
Lead team of 12 skilled professionals of varying levels of seniority ranging from Jr Developer to Creative Director
Maintained schedules to meet key milestones at every project phase.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Subject matter expert for Atlassian stack leveraging Jira, Confluence, and Jira Service desk to effectively lead projects to completion, ease communication and reduce risk
Employ Scrum and Agile methodologies throughout project, planning and leading ceremonies for three-week sprint cadence
Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
Mentored junior project managers and team members to enhance their skills and career growth.
Surpass target margins by 3% generating $180,000 of revenue
Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
Communicated project plans and progress to key stakeholders and project contributors.
Drive process on multiple RFP Processes including managing project estimates and pitch delivery resulting in 2 net new clients
Draft Statements of Work for new business both for existing clients and net new business prospects.
Lead Technical Project Manager
Tragic Media
10.2020 - 04.2021
Successfully managed 5+ projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Established effective communication among team members for enhanced collaboration and successful project completion.
Implemented Agile methodologies for technical team including daily scrums, backlog grooming, and sprint planning
Created resource planning structure and implement structure throughout agency
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team''s ability to deliver results.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Identified plans and resources required to meet project goals and objectives.
Performed QA of completed tasks on all projects to ensure data has been uploaded consistent with technical specification.
Technical Project Manager
Aristotle
04.2020 - 10.2020
Lead new client implementations and data conversions for political action committees and grassroots organizations
Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
Executed projects with team of engineers leveraging Kanban methodology to manage daily tasks and timelines
Identified risks early in project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each project phase
Wrote technical specifications to ensure project is completed according to client’s expectations
Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
Performed QA of completed tasks on all projects to ensure data has been uploaded consistent with technical specification
Drove business development by upselling clients on data automations and other business opportunities
Completed 8 enterprise-level data conversions.
Digital Project Manager
BVA
12.2018 - 03.2020
Managed timelines, budget and overall execution for client website builds and maintenance on Shopify e-commerce platform
Served as main point of contact for all clients
Managed cross-functional teams to ensure timely delivery of high-quality digital projects.
Developed comprehensive project plans outlining scope, timeline, resources, and milestones for successful project completion.
Organized and lead project kickoff call, weekly project status updates as well as quarterly business reviews
Led Agile team of 3 developers and 1 UX/UI designer
Managing tasks, timelines and overall execution
Presided over all agile ceremonies – daily scrum, bi-weekly backlog refinement, bi-weekly sprint planning, and team retrospectives
Managed projects with various project management methodologies and programs including: Jira, Tempo, Asana, Harvest, Forecast, Kanban, and Waterfall
Launched 7 new brand websites for clients in 12 months including: Native Deodorant, Aqua Lung, Black Halo.
Solutions Consultant
SaleCycle
12.2017 - 12.2018
Served as intermediate between sales team and implementation/technology team to identify what remarketing and advertising tools matched clients’ and prospective clients’ business needs
Acted as technical point of contact for clients throughout lifecycle of their contract
Strategized, prepared materials, and lead calls with clients to determine needs, goals, and business requirements to determine solutions that will render highest return on investment
Created and implemented SaleCycle’s RFI (request for information) solutions system that served employees at all its global offices, including United Kingdom, France, Singapore, and United States
Executed over 500 RFIs throughout global offices, reducing average response time to 3 days
Drove business development efforts with sales team that resulted in 16 new major accounts, including Reebok, Verizon, Delta Airlines, and Cirque du Soleil.
Account Manager
Aristotle International
06.2015 - 12.2017
Account Manager
Booking.com
09.2011 - 06.2015
Education
Bachelor of Arts - Communication
College of Charleston
Charleston, SC
05.2010
Skills
Certified Scrum Master
Scope Management
Client Relationship Management
Database Management
Cross-Functional Communication
Meeting facilitation
Training and mentoring
Budget Control
Contract Preparation
Team Collaboration
Project Planning
Timeline
Senior Project Manager
Hero Digital
04.2021 - Current
Lead Technical Project Manager
Tragic Media
10.2020 - 04.2021
Technical Project Manager
Aristotle
04.2020 - 10.2020
Digital Project Manager
BVA
12.2018 - 03.2020
Solutions Consultant
SaleCycle
12.2017 - 12.2018
Account Manager
Aristotle International
06.2015 - 12.2017
Account Manager
Booking.com
09.2011 - 06.2015
Bachelor of Arts - Communication
College of Charleston
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