Joseph Kanaan
Las Vegas,NV
Summary
Dynamic professional with over 6 years of management experience, excelling in roles from Stagehand at Rhino Staging to Front Office Manager at CWE Christopher Watt Esthetics. Demonstrated expertise in customer service and operational efficiency, achieving seamless event executions and enhanced guest satisfaction. Skilled in team leadership and problem-solving, ensuring top-notch service delivery across diverse environments.
Overview
27
27
years of professional experience
Work History
Stagehand
Rhino Staging & Events Production
09.2024 - Current
- Working in various departments such as Carpentry,Lighting and Sound.
- Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
- Setting up stages for various venues, shows and events @TMobile Arena,MGM Grand etc.
- Loading and unloading of all stage equipment ranging from lighting,sounds,stage components
- Elevated stage production quality through effective setup and breakdown of sets, lighting, and sound equipment
- Contributed to the successful execution of various shows by maintaining a safe and clean backstage area.
Front Office Manager/Special Event Coordinator
CWE Christopher Watt Esthetics
03.2010 - 11.2018
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Secured agreements with clients for on-site bridal spa services.
- Crafted engaging window visuals for promotions.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed daily functions at the reception area, ensuring professionalism in all guest dealings.
Flight Attendant
American Airlines
08.1999 - 07.2003
- Maintained a positive attitude in the face of schedule disruptions and difficult circumstances.
- Conducted pre-flight safety checks to uphold cabin security.
- Executed emergency procedures seamlessly while coordinating effectively with the cockpit crew.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured passenger understanding of safety measures and emergency actions before flight.
Front Office Manager/Assistant to Doctor
Eberstien Center for Holistic Medicine
01.1998 - 03.2002
- Performed general bookkeeping such as reconciling bank statements and patient records
- Managed front desk operations including greeting clients, answering phones,managing appointments and coordinating Doctors schedule
- Ordered supplies and equipment to maintain adequate inventory levels
- Attended and maintained the upkeep of treatment rooms
- Monitoring doctors time with patients needs and treatment,while successfully managing six treatment rooms simultaneously.
Education
Massage Therapy - Massage
IPSB
Los Angeles, CADance
Alvin Ailey American Dance Academy
New York, NYDance And Art Major
Point Park University
Pittsburgh, PA07.1982
Skills
- 6 Years of Management Experience
- Goal-Focused Leadership
- Motivated Team Player
- Strong Customer Service Expertise
Timeline
Stagehand
Rhino Staging & Events Production
09.2024 - Current
Front Office Manager/Special Event Coordinator
CWE Christopher Watt Esthetics
03.2010 - 11.2018
Flight Attendant
American Airlines
08.1999 - 07.2003
Front Office Manager/Assistant to Doctor
Eberstien Center for Holistic Medicine
01.1998 - 03.2002
Massage Therapy - Massage
IPSB
Dance
Alvin Ailey American Dance Academy
Dance And Art Major
Point Park University
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