Joseph Kang
Katy
Summary
Dynamic Store Manager with a proven track record at Hanshin USA, Inc., excelling in operations management and employee training. Recognized for enhancing customer satisfaction through strategic staff development and effective communication. Skilled in inventory control and process improvement, driving efficiency and fostering a positive team environment.
Overview
16
16
years of professional experience
Work History
Store Manager
Hanshin USA, Inc.
06.2024 - Current
- Oversaw daily store operations, ensuring optimal inventory management and customer satisfaction.
- Trained and mentored staff on best practices in sales techniques and product knowledge.
- Developed and implemented operational procedures to enhance efficiency and reduce costs.
- Conducted regular staff performance evaluations, providing constructive feedback for professional growth.
- Ensured compliance with company policies and health regulations, fostering a safe work environment.
Store Manager
S. Moko, Inc.
09.2019 - 06.2024
- Analyzed sales data to identify trends, informing strategic product placement and promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Sales Associate
Sonic Automotive
11.2017 - 07.2019
- Assisted customers with vehicle selection and provided product knowledge to enhance purchasing decisions.
- Maintained organized inventory displays, ensuring vehicles were presented attractively to customers.
- Responded promptly to customer inquiries, fostering positive relationships and encouraging repeat business.
- Conducted follow-up communications with clients post-purchase to ensure satisfaction and address concerns.
- Participated in training sessions to stay updated on industry trends and product offerings.
- Supported promotional events, enhancing community engagement and increasing dealership visibility in local market.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Shipping Manager
J. Kenrich, Corp
09.2016 - 08.2017
- Oversaw shipment scheduling to ensure timely deliveries and optimal inventory management.
- Implemented process improvements that enhanced shipping accuracy and reduced delays.
- Collaborated with logistics teams to streamline transportation operations and minimize costs.
- Trained staff on best practices for packaging, labeling, and handling shipments effectively.
- Managed vendor relationships to negotiate favorable shipping rates and enhance service quality.
- Developed shipping protocols that improved compliance with safety regulations and industry standards.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated international shipments by researching customs regulations and preparing necessary documentation.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
Production Worker
J. Kenrich, Corp
08.2015 - 09.2016
- Operated machinery and equipment to meet production schedules efficiently.
- Assembled products according to specifications with attention to quality standards.
- Maintained a clean and organized workspace to ensure safety compliance.
- Monitored production processes, identifying areas for improvement consistently.
- Conducted routine inspections of materials for defects before processing.
- Implemented best practices for handling hazardous materials safely.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Chemical Equipment Repairer
US Army
11.2009 - 05.2015
- Conducted routine inspections and maintenance of chemical processing equipment.
- Diagnosed mechanical issues and implemented effective repair solutions.
- Utilized specialized tools for testing and calibrating equipment performance.
- Ensured compliance with safety regulations during all repair activities.
- Documented repair processes and maintained accurate records of service history.
- Managed inventory of spare parts, ensuring quick access to necessary components during emergency situations or unplanned shutdowns.
- Ensured safety compliance by implementing strict adherence to chemical handling guidelines and procedures.
- Collaborated with cross-functional teams to address complex issues affecting production schedules and quality standards.
- Used hand and power tools to repair and maintain industrial machinery.
Education
Certification - IT Network Security
International American University
Los Angeles, CACertificate - Cyber Security
American Military University
Charles Town, WV04.2025
Certificate - IT Infrastructure Security
American Military University
Charles Town, WV10.2024
Skills
- Multitasking and organization
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Team leadership and motivation
- Employee training
- Goals and performance
- Operations management
- Staff management
- Work Planning and Prioritization
- Documentation and reporting
- Strategic thinker
Languages
Korean
Native or Bilingual
Timeline
Store Manager
Hanshin USA, Inc.
06.2024 - Current
Store Manager
S. Moko, Inc.
09.2019 - 06.2024
Sales Associate
Sonic Automotive
11.2017 - 07.2019
Shipping Manager
J. Kenrich, Corp
09.2016 - 08.2017
Production Worker
J. Kenrich, Corp
08.2015 - 09.2016
Chemical Equipment Repairer
US Army
11.2009 - 05.2015
Certification - IT Network Security
International American University
Certificate - Cyber Security
American Military University
Certificate - IT Infrastructure Security
American Military University