Joseph Kauffman
Murfreesboro,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to collaborate with others in order to meet team goals.
Overview
14
14
years of professional experience
Work History
Trainer/Customer Service Representative
Drake Software LLC
01.2022 - Current
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Analyzed and evaluated training effectiveness and program outcomes.
Employment Coordinator
Louisiana Workforce
09.2020 - 11.2021
- Sought employment for and placed low risk, short term offenders who were approved for work release, into employment
- Acted as company representative to clients and prospective clients
- Assisted with administrative duties and decisions for the facility
- Basic IT work for the facility.
Independent Insurance Agent
Aflac
02.2020 - 08.2020
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Investigated and processed claims swiftly to keep customers satisfied.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
SENIOR CORPORAL
CALCASIEU PARISH SHERIFF'S OFFICE
08.2014 - 12.2019
- Oversee the daily routines of deputies, civilian workers, and inmates
- Create game plans for high tension situations
- Participate in any extra security objectives as directed by the sheriff or his designee.
- Manage various employee teams ranging from 3 to 20 in daily objectives
DEPUTY SHERIFF
CALCASIEU PARISH SHERIFF'S OFFICE
01.2013 - 07.2014
- Responsible for the care, custody, and control of the jail population
- Participate in any extra security objectives as directed by the sheriff or his designee.
Sergeant
Louisiana Department Of Corrections
03.2012 - 11.2013
- Responsible for the care, custody, and control of the prison population
- Maintained order during daily activities such as offender work and school schedules.
- Guided, mentored, and supervised subordinates to improve job performance.
- Wrote detailed reports outlining case findings for internal files.
SALES SPECIALIST
FLOORING AND OUTDOOR POWER EQUIPMENT
01.2010 - 03.2012
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
P.O.S.T. Certification in legal, report writing, ethics, firearms and first aid - Law Enforcement
CALCASIEU PARISH TRAINING ACADEMY
Lake Charles, LA11.2013
DIPLOMA -
MERRYVILLE HIGH SCHOOL
Merryville, LA05.2005
Skills
- Microsoft Office fluent
- Computer training
- Very organized
- Great communication skills
- Strong initiative
- Writing Skills
- Security
- Law Enforcement
- Time management
- Administrative experience
- Leadership
- Data Entry
- Interviewing
- Software troubleshooting
- Help desk
- Technical support
- Training & development
Additional Information
- Awards, Scottish Rite of Freemasonry Patriotism AwardAugust 2004John Philip Sousa AwardMay 2005
Timeline
Trainer/Customer Service Representative
Drake Software LLC
01.2022 - Current
Employment Coordinator
Louisiana Workforce
09.2020 - 11.2021
Independent Insurance Agent
Aflac
02.2020 - 08.2020
SENIOR CORPORAL
CALCASIEU PARISH SHERIFF'S OFFICE
08.2014 - 12.2019
DEPUTY SHERIFF
CALCASIEU PARISH SHERIFF'S OFFICE
01.2013 - 07.2014
Sergeant
Louisiana Department Of Corrections
03.2012 - 11.2013
SALES SPECIALIST
FLOORING AND OUTDOOR POWER EQUIPMENT
01.2010 - 03.2012
P.O.S.T. Certification in legal, report writing, ethics, firearms and first aid - Law Enforcement
CALCASIEU PARISH TRAINING ACADEMY
DIPLOMA -
MERRYVILLE HIGH SCHOOL
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