Dedicated healthcare professional with over a decade of experience in patient support and rehabilitation. Skilled in time management, multitasking, and monitoring patient conditions, committed to fostering a safe and effective care environment.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Customer Care Partner
MetroHealth Medical Center 2500 Metro Health Drive
Cleveland, OH
01.2015 - Current
Provided compassionate support to patients, enhancing overall care experience.
Assisted healthcare team in daily operations, ensuring efficient patient flow.
Monitored patient conditions and reported changes to nursing staff promptly.
Educated patients and families on care plans, fostering understanding and compliance.
Mentored new Care Partners, sharing knowledge of protocols and patient interactions.
Led initiatives for process improvements, enhancing service delivery effectiveness.
Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
Ensured patient safety through regular room checks and vigilance regarding potential hazards or concerns.
Rehabilitation Patient Companion
MetroHealth Medical Center
Cleveland, OH
10.2010 - 01.2015
Provided compassionate support to patients, enhancing comfort and emotional well-being during recovery.
Assisted in daily living activities, fostering independence and dignity for patients.
Monitored patient conditions, reporting changes to nursing staff for timely interventions.
Facilitated communication between patients and healthcare teams, ensuring clarity in care plans.
Supported mobility-impaired patients by assisting with transfers, ambulation exercises, or wheelchair navigation as needed.
Demonstrated flexibility in adapting to varying schedules, assignments or specific medical conditions requiring specialized approaches.
Family Manager
Kaviak Household
Bevent, WI
06.2001 - 12.2006
Coordinated daily family schedules to enhance time management and organization.
Developed meal plans and grocery lists, ensuring nutritional needs were met efficiently.
Implemented household budgeting strategies, optimizing expenses while maintaining quality of life.
Cultivated relationships with service providers, improving overall service reliability and satisfaction.
Managed conflict resolution among family members, promoting effective communication and harmony.
Established routines that enhanced household productivity and reduced stress levels.
Managed finances effectively with budgeting and expense tracking to achieve financial goals.
Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
Maintained a clean and organized household for improved efficiency and stress reduction.
Served as liaison between children''s schools, instructors, coaches, or other service providers to ensure seamless coordination of resources/supports required by the family unit effectively addressed everyone''s needs.
Slitter Operator
Gibraltar
Newburgh Heights, OH
06.1990 - 08.1999
Operated slitting machines to ensure precise cutting of materials.
Monitored production quality and adjusted machine settings as needed.
Conducted routine maintenance on slitting equipment, enhancing operational efficiency.
Collaborated with team members to optimize workflow and reduce downtime.
Implemented process improvements that reduced waste during slitting operations.
Led troubleshooting efforts for machine malfunctions, minimizing impact on production schedules.
Facilitated clear communication between departments by providing timely updates on job progress or delays, enabling better coordination across teams.
Education
No Degree - General Studies
Lorain County Community College
Elyria, OH
High School Diploma -
Southview High School
Lorain
06-1988
No Degree - General Studies
Cuyahoga Community College
Cleveland, Ohio, OH
Skills
Compassionate care
Transportation assistance
Mobility support
Medical terminology
Personal care assistance
First aid and CPR
Healthcare documentation
Time management
Multitasking and organization
Elderly care
Dependable and responsible
Daily living assistance
Certification
BLS certification from AHA
STNA certification from State of Ohio
Timeline
Customer Care Partner
MetroHealth Medical Center 2500 Metro Health Drive