Joseph Kayali
Fort Worth,TX
Summary
Seasoned General Manager of Operations with a background in overseeing daily operations, developing strategic plans, and improving revenue generation. Strong leadership skills, with a focus on team cohesion and operational efficiency. Demonstrated success in driving growth in aligned business goals through process improvement strategies. Made significant contributions to previous roles by implementing innovative solutions that increased overall productivity and profitability.
Overview
10
10
years of professional experience
Work History
General Manager of Operations
Catapult Adventure Park
North Richland Hills, TX
04.2024 - Current
- Trains, coaches, and develops cast members in their specific job functions; interviews, hires, and evaluates cast members.
- Prepares administrative reports and special reports for senior management, corporate office.
- Managed cash handling procedures and policies to ensure accuracy.
- Initiates repair and maintenance on buildings, property, and equipment according to company policy.
- Organizes and conducts team meetings and training sessions.
- Controlling costs, including all direct operating expenses; purchasing, and ordering inventory and other supplies.
- Established key performance indicators for tracking progress towards organizational objectives.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired, and trained new staff members according to organizational standards.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
Assistant Manager
Biolife Pharmaceutical
Burleson, TX
06.2022 - 04.2024
- Oversee employee performance and scheduling.
- Oversee employee leadership development. Lead inventory control efforts and lead operational efforts. Work with donors to resolve concerns. Analyzed opportunities specific to non-conforming events.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
Warehouse Manager
StateServ Medical
Mansfield, TX
11.2019 - 06.2022
- Administration and efficient daily operations of a field location or a field location and a satellite location that delivers.
- Recruit, hire, train, and develop staff services, and pick up durable medical equipment.
- Achieved profitability objectives through the effective management of operations, fulfillment of durable medical orders, warehouse and inventory management, and labor.
- Shipping and receiving, ordering supplies, inventory validation, P&L reports analysis, KPI reports, staff scheduling, and monthly OSHA safety log.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Assistant Manager
Octapharma Plasma
Kansas City , MO
08.2015 - 11.2019
- Assist the Donor Center Director in the daily operational functions of the donor center, and assume managerial responsibilities in their absence. Ensures compliance with facility SOPs, state and federal (FDA) rules and regulations, OSHA requirements, and CLIA requirements. Performs opening and closing duties.
Conducts monthly staff meetings and documentation. - - Hires, motivates, and evaluates center personnel based on established guidelines.
- Provides leadership for employee relations through effective communication, coaching, training, and development.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Associate of Applied Science - Business Administration And Management
Illinois Central College
East Peoria, IL05-1992
Skills
- Employee training
- Resource management
- Operational strategy
- Financial analysis
- Inventory management
- KPI development
- Team leadership
- Problem-solving
- Health and safety compliance
- Quality assurance controls
- Onboarding and orientation
- Sales background
- Operations management
- Customer service
- Performance evaluation
Accomplishments
- Salesman of the year Award.
- Employee of the month as Assistant Manager.
Languages
Arabic
Full Professional
Timeline
General Manager of Operations
Catapult Adventure Park
04.2024 - Current
Assistant Manager
Biolife Pharmaceutical
06.2022 - 04.2024
Warehouse Manager
StateServ Medical
11.2019 - 06.2022
Assistant Manager
Octapharma Plasma
08.2015 - 11.2019
Associate of Applied Science - Business Administration And Management
Illinois Central College
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