Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Keith

Indianapolis,IN

Summary

Results-driven professional with extensive experience in the auto repair industry and a deep understanding of all three estimating platforms. Proven ability to deliver superior results and drive performance improvement through relationship building, opportunity identification, and effective coaching for behavior change. Technical expertise and hands-on experience provide a unique foundation for making an immediate positive impact as an Auto Reinspection. Committed to enhancing operational efficiency and fostering a culture of continuous improvement within the team.

Overview

28
28
years of professional experience
1
1
Certification

Work History

PROGRAM ADMINISTRATOR

06.2019 - Current
  • Responsible for the performance dialogue, coaching, administration, and oversight of 700+ Select Service repairers in multiple markets, including serving as the SPOC for a National Multi-Store Organization (MSO).
  • Gained valuable experience engaging with multiple levels of repairer management, including GMs, directors, and ownership to drive results while at times facilitating difficult conversations.
  • Improved industry comparison in each market by strategically using data to influence favorable behaviors and outcomes.
  • Established strong working relationships with repairers, Estimatics leadership, and agency partners.
  • Collaborated with Focus TMs to help bridge the gap between Estimatics and Program Administration with the intent of improving estimating behaviors with our Select Service shops.
  • Served as a resource for PA peers and leadership on the CCC platform and change request process.
  • Responsible for onboarding and training new to role Program Administrators.

IN-OFFICE APPRAISER

02.2016 - 06.2019
  • Served as a Focus appraiser providing estimate accuracy feedback to our Select Service network through change requests.
  • Assisted body shops with the acclimation and use of the CCC Open Shop Open Shop platform.
  • Trained our In-Office Appraisers, Trainers, and Reinspectors and provided additional support with the CCC Open Shop migration.
  • Served as a subject matter expert for the department due to my knowledge of the CCC platform.
  • Consistently recognized as a high performer for meeting or exceeding daily goals set by leadership.
  • Coached and developed peers who were new to role.

ASSISTANT BODY SHOP MANAGER

Ed Martin Nissan
10.1997 - 12.2015
  • Managed daily body shop operations with direct repair relationship with many auto insurance companies. This included writing accurate and competitive estimates using repair industry standards for quality repairs.
  • Built exceptional relationships with numerous insurance companies and mutual customers.
  • Additional responsibilities included weekly production meetings and reviewing estimates to ensure estimates were accurate. Provided feedback to estimators and technicians on industry repair practices and missed opportunities on estimates. Performed inspections on vehicles that were in process along with completed repairs to ensure all repairs were completed as bid on estimates. Other duties were team building, production manager, reconciling paint supplies, and strategizing with leadership to set monthly goals.

Education

Associates Degree - Accounting

Indiana Business College
Indianapolis, IN
05.1997

Skills

  • CCC/Audatex/Mitchell estimating
  • Analytical data interpretation
  • Effective communication skills
  • Effective decision making
  • Effective solution development
  • Autonomous and resourceful
  • Positive reinforcement
  • Inclusivity
  • Effective time management

Certification

I-CAR Platinum

Timeline

PROGRAM ADMINISTRATOR

06.2019 - Current

IN-OFFICE APPRAISER

02.2016 - 06.2019

ASSISTANT BODY SHOP MANAGER

Ed Martin Nissan
10.1997 - 12.2015

Associates Degree - Accounting

Indiana Business College

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