Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Keller

Huntsville,AL

Summary

Dynamic and results-driven professional with extensive experience in ramp service and ground support at United Airlines. Proven expertise in baggage handling and ramp safety procedures, complemented by strong leadership and problem-solving skills. Successfully streamlined operations, enhancing efficiency and ensuring compliance with aviation regulations while fostering a collaborative team environment.

Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 25 years of aviation experience.

Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

26
26
years of professional experience

Work History

Lead Ramp Service Agent

GAT Airline Ground Support
09.2024 - Current
  • Connected electrical power unit and hoses to aircraft.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 18 daily flights.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.
  • Helped train new employees in safe practices and warehouse procedures.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 18 daily flights.

Supervisor

Piedmont Airlines
02.2024 - 08.2025
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Observed packing operations to verify conformance to specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Customer Service Representative

Carmax Autocare Center
03.2023 - 02.2024
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and provided backup support for organizational leadership.
  • Promptly responded to inquiries and requests from prospective customers.

Head Baker

Publix Grocery Store
11.2022 - 03.2023
  • Assisted with creating promotions to highlight bakery offerings and drive sales.
  • Developed unique recipes and confections to set bakery apart from competition.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Maintained adequate coverage for peak business hours by setting effective employee schedules and leave policies.
  • Operated and maintained bakery equipment, including ovens and mixers.

Supervisor in Training

Unifi Airlines
01.2021 - 12.2022
  • Created sales reports for management staff, using data from reports to create sales forecasts.
  • Assisted in establishing sales objectives by forecasting and developing annual sales quotas for regions and territories, and projecting expected sales volumes and profits for existing and new products.
  • Assisted in leading each shift by delegating duties and assigning specific tasks to [Number] employees.
  • Built highly productive teams through team building, clear communication and ongoing coaching.
  • Developed and implemented safety initiatives to continually improve, achieve and maintain stated safety performance and objectives.

Lead Ramp Service Agent

United Airlines
05.1999 - 01.2021
  • Connected electrical power unit and hoses to aircraft.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Guided aircraft into and out of parking positions using hand signals.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Maintained clean, orderly work environment free of hazards.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assembled pallets and crates for secure transportation of materials.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Strapped items down over protective padding to secure throughout transportation.
  • Helped train new employees in safe practices and warehouse procedures.
  • Managed warehouse operations and verified proper shipment procedures.

Education

Some College (No Degree) - Computer And Information Systems

Indiana State University
Terre Haute, IN

High School Diploma -

Montbello
Denver, CO
05-1986

Skills

  • Hazardous materials handling
  • Employee relations
  • Six sigma methodologies
  • First aid training
  • Incident reporting
  • Baggage handling
  • Weather monitoring
  • Lean principles
  • Aircraft towing
  • Ramp safety procedures
  • Coaching and mentoring
  • Load planning
  • Arrival/departure procedures
  • Pushback and towing
  • Baggage tag checks
  • Baggage oversight
  • Security compliance
  • Marshaling aircraft
  • Aircraft refueling
  • Aviation and transportation
  • Aviation regulations
  • Security processes
  • Deicing of aircraft
  • Traveler escort
  • Crew assistance
  • Weight/balance loading
  • Ramp security
  • Item transport
  • Ramp checklist completion
  • Problem-solving
  • Freight handling
  • Loading and unloading
  • Ramp service
  • Baggage service collaboration
  • Corporate policies
  • Ground support services
  • Water service
  • Safety procedures
  • Team leadership
  • Aircraft greeting
  • Passenger assistance
  • FAA regulations
  • Hazardous materials
  • Cargo handling
  • Live cargo handling
  • Inclement weather tolerance
  • Aircraft servicing
  • Ground support
  • Aircraft safety checks
  • Security awareness
  • Heavy lifting
  • Safety procedures compliance

Timeline

Lead Ramp Service Agent

GAT Airline Ground Support
09.2024 - Current

Supervisor

Piedmont Airlines
02.2024 - 08.2025

Customer Service Representative

Carmax Autocare Center
03.2023 - 02.2024

Head Baker

Publix Grocery Store
11.2022 - 03.2023

Supervisor in Training

Unifi Airlines
01.2021 - 12.2022

Lead Ramp Service Agent

United Airlines
05.1999 - 01.2021

Some College (No Degree) - Computer And Information Systems

Indiana State University

High School Diploma -

Montbello

Similar Profiles

CREATE PROFILE
Joseph Keller