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Joseph Kenney
Operations Manager
Glendale,AZ
Summary
Accomplished management professional with 19 years of career progression in service industry operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator in English and Spanish and well-versed in employee, vendor and partner relations.
Overview
1
1
Certification
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Operations Manager
Bowlero AMF Corp
Glendale, AZ
08.2019 - Current
- Implemented policies and standard operating procedures for continuous improvement.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 15-member management team with related direct reports.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Senior Manager/Kitchen Manager
Famous Dave's Legendary Pit Barbecue
Peoria, AZ
08.2017 - 07.2019
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Restaurant Manager
Bjs Restaurant And Brewhouse
North Little Rock, AR
11.2012 - 01.2017
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations and procedures.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Managed 20-person team of cooks and back of house staff for high-end family restaurant.
Education
Associates in Computer Drafting And Design - Mechanical Drafting Technology
ITT Technical Institute
San Diego, CA 07.2008 - 09.2010
Skills
Risk analysis and management
Software
AutoCad
Certification
CSM, SimpliLearn
Timeline
CSM, SimpliLearn
11-2020
Operations Manager
Bowlero AMF Corp
08.2019 - Current
Senior Manager/Kitchen Manager
Famous Dave's Legendary Pit Barbecue
08.2017 - 07.2019
Restaurant Manager
Bjs Restaurant And Brewhouse
11.2012 - 01.2017
Associates in Computer Drafting And Design - Mechanical Drafting Technology
ITT Technical Institute
07.2008 - 09.2010
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