Joseph Kenny
Highland,UT
Overview
10
10
years of professional experience
Work History
Ecommerce Sales Specialist
Block Inc.
06.2017 - 01.2024
- Customer Interaction and Sales: Successfully led 25-30 daily interactions via live chat, email, and phone with small and midsize business owners. Utilized consultative sales techniques tailored to each client's eCommerce needs, achieving a high rate of successful sales closures.
- Sales Performance: Exceeded sales targets consistently, achieving over 150% of a $2,500 weekly sales quota. This exceptional performance led to regular quarterly and annual recognition.
- Client Research and Online Expansion: Proactively researched and identified brick-and-mortar clients, effectively advocating the benefits of expanding their business online.
- Client Consultation: Provided comprehensive consultations to new clients, offering accurate product information and innovative solutions to meet their unique needs.
- Client Satisfaction: Led an eCommerce sales team of 14 in achieving the highest client satisfaction ratings for outstanding service in 10 out of the last 12 months.
Nike.com Coach (Chat Team Manager)
Concentrix
11.2015 - 06.2017
- Team Leadership and Development: Managed an 18-member sales support team, fostering a high-performance culture through effective mentoring and skill development. Implemented innovative strategies to enhance team efficiency and customer satisfaction.
- Recruitment and Talent Acquisition: Spearheaded the recruitment process, demonstrating an aptitude for identifying and nurturing talent, essential for successful recruitment and team building.
- Training and Curriculum Development: Created and delivered a comprehensive digital commerce training program for 125 agents, enhancing customer interaction quality and equipping the team with advanced communication skills.
- Performance Analysis and Coaching: Analyzed performance metrics and customer feedback to provide personalized coaching, improving individual and team performance.
Nike.com Athlete (Customer Support)
Concentrix
04.2014 - 11.2015
- Athlete Interaction: Engaged regularly with athletes, addressing their queries and needs, fostering an understanding of athlete-focused communication and support.
- Problem-Solving Expertise: Efficiently resolved diverse customer issues, showcasing agility in finding solutions to complex problems, applicable in varied professional contexts.
- In-depth Product Knowledge: Acquired comprehensive knowledge of sports equipment and apparel, aligning with interests and needs of an athlete-centered audience.
- Relationship Building: Established and maintained robust customer relationships, leading to enhanced trust and engagement, a transferable skill in roles requiring ongoing interpersonal connections.
Timeline
Ecommerce Sales Specialist
Block Inc.
06.2017 - 01.2024
Nike.com Coach (Chat Team Manager)
Concentrix
11.2015 - 06.2017
Nike.com Athlete (Customer Support)
Concentrix
04.2014 - 11.2015