Joseph Khalil
Bristow,VA
Summary
A seasoned General Manager with a proven track record at Worldwide Flight Services, I excel in operations management and leadership, enhancing company efficiency and fostering high employee satisfaction. My strategic approach has significantly increased sales, with a focus on relationship building and problem resolution.
Overview
10
10
years of professional experience
Work History
General Manager
Worldwide Flight Services
09.2022 - Current
- Managed budget implementations, employee reviews, training, schedules.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Domestic Manager
Worldwide Flight Services
08.2018 - 10.2022
- Handled sensitive information with discretion while maintaining confidentiality at all times.
- Measured staff and counseled on strategies for improving operational performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cargo Supervisor
AIR GENERAL
11.2018 - 05.2021
- Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
- Participated in industry conferences or workshops to stay informed about emerging trends affecting the field of cargo supervision positively influencing future strategies.
- Maintained high levels of safety compliance by enforcing strict adherence to regulations and conducting regular audits.
- Enhanced team performance through ongoing training, skill development initiatives, and clear communication of expectations.
CARGO OFFICE AGENT
Worldwide Flight Services
12.2014 - 06.2018
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
Bachelor of Arts - Public Relations
Elmenia University
Egypt06-2011
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Team leadership
- Staff management
- Relationship building
- Goal setting
- Performance improvement
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
General Manager
Worldwide Flight Services
09.2022 - Current
Cargo Supervisor
AIR GENERAL
11.2018 - 05.2021
Domestic Manager
Worldwide Flight Services
08.2018 - 10.2022
CARGO OFFICE AGENT
Worldwide Flight Services
12.2014 - 06.2018
Bachelor of Arts - Public Relations
Elmenia University