Summary
Overview
Work History
Education
Skills
Languages
Military Service
Additional Information
Awards
Timeline
Generic

Joseph Kim

Los Angeles,United States

Summary

An energetic individual with an eager interest in the technician field and is able to produce audiences across a wide variety of target groups. Possesses a “nothing is impossible” attitude to duties, and is willing to work long and flexible hours in order to meet the department’s business objectives. Willing to relocate to: Pasadena, CA - Los Angeles, CA - Hollywood, CA Authorized to work in the US for any employer

Overview

9
9
years of professional experience

Work History

Franchise Development Coordinator

It's Boba Time, Inc
05.2020 - Current
  • Implemented Strategic Solutions: Tested and deployed innovative upgrades to POS hardware, software, master menus, Kiosks, mobile apps, and third-party applications, resulting in increased customer engagement and a 50% revenue growth.
  • Managed 3rd Party Delivery Platforms: Oversaw partnerships with Uber Eats, Postmates, Grubhub, and DoorDash. Responsibilities included fee negotiations, kick-off calls, onboarding locations, menu creation, and ongoing technical/menu support.
  • Enhanced Operational Efficiency: Designed and distributed comprehensive, user-friendly manuals for Toast POS, mobile apps, and third-party applications, streamlining processes for 93 franchisees.
  • Strengthened Franchisee Relationships: Onboarded new franchisees and provided training and ongoing support for Toast POS, mobile app, and third-party integration, fostering trust and collaboration.
  • Maintained Store Operations: Troubleshoot and resolved issues related to internet connectivity, POS systems, third-party hardware, and backend systems for all HQ locations, ensuring seamless daily operations.

POS Technician

Bankcard Services
04.2017 - 09.2017
  • Established Strategic Partnerships: Built and maintained successful relationships with multiple franchise accounts, driving business growth and operational success.
  • Optimized Customer Experience: Diagnosed and resolved POS hardware and software issues, enhancing efficiency and improving customer satisfaction.
  • Led Training & Installations: Spearheaded the installation and training of POS systems and related software across 50+ locations, ensuring franchises were equipped for success.
  • Pioneered New Business Launches: Played a critical role as a beta tester for new hardware and software solutions, facilitating the successful launch of multiple franchises and new business ventures.
  • Streamlined Inventory Management: Oversaw and maintained accountability for $100K worth of equipment and hardware, implementing efficient inventory systems to improve access and accountability.

Community Health Worker

USC Kirk Medical Center
11.2016 - 01.2017
  • Conducted Market Research: Collected and analyzed data to understand how businesses perceive, sell, and advertise tobacco products.
  • Designed and Administered Surveys: Developed and conducted surveys to gather insights on tobacco usage, sales trends, and advertising strategies across diverse store types.
  • Performed Observational Studies: Monitored and documented store-level practices, expenses, and product usage to provide actionable insights for data-driven analysis.

Education

Multimedia Design and Development - Graphic Design

DeVry University
Sherman Oaks, CA
03.2017

Bachelors of Science - Graphic Design

Pasadena City College
Pasadena, CA
06.2009

Skills

  • Business development
  • POS (Retail, Quick Service, Restaurant)
  • Network
  • Window / Mac
  • Leadership
  • Communication skills
  • Multi-Location Menu Management
  • Network Security
  • 3rd Party Integration

Languages

Korean
Professional Working

Military Service

  • Branch: Army Service Country: United States Rank: E-4/Specialist July 2009 to November 2012 BASIC COMBAT TRAINING Ft. Benning, GA — Alpha Company 2-19 Rock Force July 2009 – November 2009 DUTY STATIONS Camp Casey, Korea — 1st Tank Battalion & Manchu 2-9 November 2009 – November 2011 Ft. Campbell, KY — Whiskey Company 2-506 White Currahee November 2011 – November 2012 KEY RESPONSIBILITIES AND ACHIEVEMENTS
  • Served as a Team Leader, overseeing the training, performance, and workload of 10 personnel to ensure mission readiness and successful deployment preparation.
  • Operated as a core member of the Communication Team during live training exercises, contributing to the effectiveness of company operations.
  • Held accountability for critical military vehicles and equipment, including: 1. Humvee 2. LMTV (Light Medium Tactical Vehicle) 3. M1A1 Tank
  • Demonstrated leadership and reliability, earning the Army Achievement Medal for exemplary service and dedication over 3.5 years. Commendations: Honorable Discharge

Additional Information

Bilingual in both English and Korean

Awards

Army Achievement Medal November 2012 An award that represents my 3 1/2 year service to the Army.

Timeline

Franchise Development Coordinator

It's Boba Time, Inc
05.2020 - Current

POS Technician

Bankcard Services
04.2017 - 09.2017

Community Health Worker

USC Kirk Medical Center
11.2016 - 01.2017

Bachelors of Science - Graphic Design

Pasadena City College

Multimedia Design and Development - Graphic Design

DeVry University