Joseph Kim
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager
Landmark Development Group
Los Angeles, CA
01.2024 - Current
- Led cross-functional teams to deliver projects on time and within budget.
- Established performance metrics to track project progress and drive accountability across teams.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Negotiated and managed third-party contracts related to project deliverables.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Senior Insurance Agent
Automobile Club of Southern California (AAA)
Costa Mesa, CA
11.2022 - 01.2024
- Implemented strategic marketing initiatives to increase policy sales within target demographics.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Identified cross-selling opportunities within existing client base, maximizing revenue potential.
- Streamlined internal communication channels between sales, underwriting, claims management teams for improved efficiency across all departments.
- Managed a diverse portfolio of clients, consistently meeting or exceeding sales targets.
Branch Manager
E Mortgage Capital, Inc.
Santa Ana, CA
11.2021 - 11.2022
- Worked with various lenders to find the best deal for clients.
- Explained legal aspects of the loan to the borrowers' as well as the payment terms and clauses to them.
- Reviewed and signed off on appraisals, preliminary title reports and income documentation.
- Created extensive customer pipeline and maximized referrals through self created/lead based websites.
- Analyzed the clients credit report, acquired necessary documentation required by the the loan processor and then submitted to the lending underwriter.
Senior Loan Officer
New American Funding
Tustin, CA
09.2018 - 10.2021
- Built rapport and leveraged customer relationships with existing and potential borrowers with the goal of meeting customer needs and exceeding their expectations.
- Excelled in a fast-paced environment with the ability to multitask and follow up with multiple customer and work on multiple files each and every day.
- Effectively managed and followed up on leads generated through various marketing department efforts.
- Consistently led team and sales division with top origination as well as funding numbers month to month.
- Ranked in the top 5% for year end production results for loan officers in the company.
Senior Loan Officer
ClearPath Lending
Irvine, CA
02.2018 - 09.2018
- Generated leads from multiple sources including corporate accounts, personal referrals, cold calling and inbound inquiries. Made daily outbound calls to drive business, as well as managed a busy queue of inbound calls.
- Matched products with client's current needs as well as helped to prepare client's financial future prospect based on assessment credit worthiness.
- Guided clients through the full process of refinancing loans, consolidating debts, presented purchasing as well as other loan service options and alternatives with 100% customer satisfaction.
- Developed solutions to meet clients' individual needs by cross-selling benefits from a variety of different loan products.
- Verified loan credit, income, and assets complied to original guidelines and approvals. Proficient in running and analyzing AUS DU/LP as well as manual approvals to ensure all closing conditions were satisfied as required.
Senior Mortgage Professional II
Nationstar Mortgage/Mr. Cooper
Santa Ana, CA
11.2016 - 02.2018
- Ranked top performer continuously in the company (top 10%) for production: locked loans, origination - including origination amount ($), credit pull-through, origination to funding ratio (OFC%) - highest metric performer throughout the company in all categories.
- Consistently recorded longest daily phone talk times in the company - averaging six (+) hours of daily talk time with clients.
- Led newly developed company project - 'Team Success' with highest conversion for applications and new customer acquisition for purchases.
- Executed and managed the entire loan origination process from application to closing - including ordering credit reports, appraisals and preliminary title reports - progressively helped to minimize processing errors by over 20% by pre-underwriting loans prior to submission to underwriting, while complying with specific investor guidelines.
- Effectively managed and maintained a pipeline of 75-100 loans in process - consistently sustaining an average monthly origination amount above $5 million, while still preserving relationships with clients and any other parties involved in the loan process/closing.
Relationship Banker
JP MORGAN CHASE & CO.
Santa Monica, CA
04.2016 - 11.2016
- Promoted to Relationship Banker within only 3 months of being with the firm; Regional Market Director made a special exception request to Corporate Headquarter regarding my immediate promotion due to excellent production and performance - exceeded monthly sales goals by 150% through Sales and Marketing techniques.
- Ranked #1 banker for Greater LA (West Region) market in only my second month as a banker. Since, continuously retained top-producing banker in the entire Western region market and was nationally recognized banker for top sales among peers.
- Received numerous positive feedbacks as well as reviews from clients for my exceptional professionalism and recognized for constantly going above and beyond; which was a determining factor in improvement of the overall OSAT ratings for the company.
- Developed relationships with partners to maximize sales opportunities and achieved sales standards with goal of acquiring 100% of the client's financial services business.
- Provided customers with personal financial counseling and lending service in order to discover opportunities to up sell deposit or lending products.
Pricing Desk Analyst/Junior Loan Officer
Network Capital Funding Corporation
Irvine, CA
05.2015 - 03.2016
- Continuously ranked top-producer as a Junior Loan Officer and Lead Developer; consistently amongst elite 96% for generated leads and averaged above 40% success ratio for cold calls-inbound/outbound.
- Awarded for most quality leads submitted that were funded and was a focal as well as pivotal key-component that led to breaking the company monthly sales record of over 12,000 leads converted.
- Selected and hand-picked directly by the President & CEO of the company for the Pricing Desk Analyst position, which was a critical sole position in the company.
- Coordinated and facilitated loan documents that required special exceptions directly interfacing with Sales Managers and the CEO.
Executive Officer
Starwood Capital Group - First Service Residential
Los Angeles, CA
05.2014 - 05.2015
- Played a direct role in client retention and represented First Service Residential as the face of the company with all responsibilities to ensure client satisfaction for services.
- Acted as a liaison among the client and the company along with coordinating and supervising the preparation of all documents relating to billing, collection, budget, tax and financial statements.
- Presented and furthermore lead the Board of Director's towards the development of short-term and long-range plans, and then developed recommendations for specific action plans as a result achieved Board's objectives.
- Pioneered innovative team building and cross-functional project management techniques to expedite work-flow, simplify processes, and reduce operating costs.
Project Director
Starwood Capital Group - Action Property Management
Los Angeles, CA
10.2009 - 04.2014
- Selected as preferred project director by Starwood Capital Group - Board of Directors to oversee as well as manage a $350 million diverse portfolio and played a key factor in renewing annual contracts by effectively communicating project status to project stakeholders.
- Planned, executed, and finalized projects within triple restraints of delivering on time, within budget and scope objectives, including acquiring resources and coordinating efforts of team members in in order to deliver projects according to plan.
- Demonstrated outstanding leadership and superb project management skills, consistently scoring 90% or greater on Customer Service surveys distributed to study delivery managers during project initiation, monitoring, and critical closeout phases.
- Stepped-in, turned around, and saved the project $7.5 million, successfully restoring client confidence for a five-year at risk, at-risk project by building and deepening customer relationships for the express purpose of surpassing client expectations and advancing project status.
Account Executive
Yamato Holdings Co., LTD
El Segundo, CA
08.2007 - 09.2009
- Managed various accounts and clients as the key bilingual personnel in new unchartered territories & thrived in multicultural environment.
- Successfully developed and integrated strategic marketing/advertising strategies, mostly concentrated on raising brand awareness.
- Approached and interacted with regular as well as prospective customers to demonstrate products, explain product features, solicit orders & new businesses.
Sales Intern
AFLAC Group Insurance
Los Angeles, CA
03.2007 - 08.2007
- Networked with CEO's and HR Managers from all over the Los Angeles Area in sales-related program.
- Connected with existing policyholders to provide service and support.
- Proactively applied consultative sales techniques to build & maintain client relationships.
Manager
Radisson Hotels - Wilshire Plaza
Los Angeles, CA
07.2006 - 08.2007
- Supervised and created staffing quotas for customer service, housekeeping, financial reservations, front office departments.
- Monitored and set new quality goal standards for front office, bell staff, and drivers.
- Assisted in implementing revenue guidelines to yield maximum revenue.
- Maintained overall guest satisfaction above 97%.
Education
Bachelor of Science - Business Administration
California State University, Northridge
Northridge, CASkills
Fluent in both English & Korean
Microsoft - Excel, Outlook, PowerPoint, Word, Project, SharePoint, Teams, Windows Net Meeting
Desktop Underwriter, Loan Prospector, Encompass, Optimal Blue, Calyx Point, FileMaker Pro, Graphic Design, Quickbooks Pro, SEM, Title Pro
Certification
- Mortgage: NMLS #1392351
- CCAM: Certified Community Association Manager
- PMP: Project Management Professional
- LEED: Leadership in Energy and Environmental Design
Timeline
Project Manager
Landmark Development Group
01.2024 - Current
Senior Insurance Agent
Automobile Club of Southern California (AAA)
11.2022 - 01.2024
Branch Manager
E Mortgage Capital, Inc.
11.2021 - 11.2022
Senior Loan Officer
New American Funding
09.2018 - 10.2021
Senior Loan Officer
ClearPath Lending
02.2018 - 09.2018
Senior Mortgage Professional II
Nationstar Mortgage/Mr. Cooper
11.2016 - 02.2018
Relationship Banker
JP MORGAN CHASE & CO.
04.2016 - 11.2016
Pricing Desk Analyst/Junior Loan Officer
Network Capital Funding Corporation
05.2015 - 03.2016
Executive Officer
Starwood Capital Group - First Service Residential
05.2014 - 05.2015
Project Director
Starwood Capital Group - Action Property Management
10.2009 - 04.2014
Account Executive
Yamato Holdings Co., LTD
08.2007 - 09.2009
Sales Intern
AFLAC Group Insurance
03.2007 - 08.2007
Manager
Radisson Hotels - Wilshire Plaza
07.2006 - 08.2007
Bachelor of Science - Business Administration
California State University, Northridge