Joseph Kimble

• Implemented strategies to increase brand awareness among target audiences.
• Made outbound sales calls to contact prospective leads, using effective communication skills.
• Prepared detailed forecasts for future sales volumes based on past trends.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Established new accounts and serviced existing accounts maintaining professional relationships.

• Educated customers on product features and technical details to highlight benefits.
• Posed as models for advertising, artistic creation and display of goods.
• Monitored industry trends and kept abreast of new developments in the marketplace.

• Deliver a high level of assistance by locating products and checking the store system for merchandise at other sites.
• Work alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Maintain records related to sales, returns and inventory availability.
• Listen to customers and recommend specific products aligning with individual needs, requirements and specifications.
• Boost sales by conferring with customers to evaluate furniture requirements and recommend best-fit company offerings.
• Educate customers on promotions to enhance sales.
• Market and sell full range of products, including warranty packages and credit card services.
• Answer customer questions regarding sizing and accessories and explained how to properly care for merchandise.
• Collaborate with clients to maintain relationships and provide customers with thorough support and guidance.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

•Quoted prices and credit terms to prepare sales contracts.

• Interacted with peers in other departments, which promoted continuous share of information required for job tasks.
• Promoted current marketing campaigns and promotions, resulting in high volume sales.
• Provided customer service for a large number of inbound and outbound calls by answering questions and providing troubleshooting support.
• Handled and resolved customer complaints.
• Managed multiple computer systems.
• Assisted customers with on line banking/Zelle.
• Maintain sales goal.
• Implemented process improvements in areas that were underperforming.

• Led solution selling strategy initiatives to maximize sales of Viscount products.
• Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Developed and executed sales presentations as well as both internal and external product training workshops.
• Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
• Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
• Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.

Marketing

· Director of social media marketing

· Initiated social media marketing which significantly increased company and product exposer

· Highly involved with creating, maintaining, and managing the companies new webpage/ online store

· Created promotions of company and products

Showroom Sales

· Promote product

· Consistently remained in top three of product sales

· Remained involved with customers through entire sales process

· Generated sale leads

· Maintained excellent lead to closing ratio

· Assist customers in person, via phone, and email

· Shared expert product knowledge to customers

· Followed up for customer satisfaction

Design Consultant

· Travel to homes

· Evaluate the customers exact needs and expectations

· Research the building codes and determine how and if the jobs could be built

· Survey property

· Provide price quotes

· Close jobs

· Build and maintain outstanding rapport with homeowners

Showroom Executive

· Promote product

· Make outbound phone calls to potential or existing customers

· Take inbound calls from potential or existing customers

· Sell backyard leisure space/basements/hot tubs

· Consistently remained at an approximate 80% closing rate

· Assist customers

· Key holder (open/closed the showroom)

· Ordered inventory

· Managed online ordering