Joseph Kipilo
Colorado Springs,Colorado
Summary
Organized and dedicated business professional with experience in property management, project management, and administrative tasks. Provides exceptional customer service in fast-paced environments while resolving problems that arise in day-to-day operations. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Construction Project Coordinator
Unity Restoration
11.2023 - Current
- Managed over forty construction projects by working effectively with the policy holder and subcontractors
- Answered calls from policy holders, adjusters, and subcontractors regarding claims
- Scheduled inspections between four Project Managers
- Efficiently set up repairs to work with both the policy holder and subcontractors
- Worked after hours on the on-call schedule to address emergency jobs outside the hours of operation
Assistant Community Association Manager
Hammersmith Management
05.2023 - 07.2023
- Worked with two Community Managers and managed requests for homeowners of seventeen communities
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support
- Handled work order requests efficiently, while coordinating with the homeowner and vendor
- Kept community documents and information up-to-date
- Completed questionnaires and account reports for seventeen communities
Community Care Specialist
Hammersmith Management
01.2023 - 05.2023
- Oversaw document requests and questionnaire orders for over eighty homeowner association communities
- Uploaded files to document libraries daily
- Ensured that questionnaire information was accurate and routinely updated for each order
- Performed audits to keep listed information and documentation up-to-date
Community Care Coordinator
Hammersmith Management
03.2020 - 01.2023
- Answered customer inquiries courteously and professionally by phone as well as email
- Enhanced team efficiency by sharing best practices and contributing valuable insights to new coordinators
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving problems
- Processed work order requests while following up with vendors to ensure arrival times and confirm job completion
- Identified and resolved accounting variances with homeowner ledgers
Education
Bachelor of Arts - Business Administration Management
Fort Lewis College
Durango, CO04.2018
Skills
Property Management
Project Management
Scheduling
Customer Service
Data Entry
Detail Oriented
Time Management
Critical Thinking
Microsoft Office Suite
Front Desk Experience
On-Call Experience
Awards
Employee of the Quarter
Timeline
Construction Project Coordinator
Unity Restoration
11.2023 - Current
Assistant Community Association Manager
Hammersmith Management
05.2023 - 07.2023
Community Care Specialist
Hammersmith Management
01.2023 - 05.2023
Community Care Coordinator
Hammersmith Management
03.2020 - 01.2023
Bachelor of Arts - Business Administration Management
Fort Lewis College