Joseph Kirsch

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Supervised guests at front counter, answering questions regarding products.
• Trained new employees on proper protocols and customer service standards.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
• Collaborated with upper management to develop strategic plans for store growth and expansion.
• Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
• Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Optimized store displays and appearance via strategic merchandising.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed routine store inventories.

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
• Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
• Helped customers locate products and checked store system for merchandise at other sites.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.

• Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
• Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
• Collaborated with upper management to develop strategic plans for store growth and expansion.
• Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed store organization, maintenance, and purchasing functions.
• Completed routine store inventories.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Submitted orders for new inventory.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Managed inventory control, cash control, and store opening and closing procedures.

• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
• Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
• Followed all relevant traffic laws and safety regulations.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Delivered goods and products to customer on time and in excellent condition.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Obtained signatures from customers upon delivery of goods.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
• Drove safely in various weather and road conditions to avoid accidents.

• Improved worksite safety by consistently adhering to established protocols and regulations.
• Completed tasks efficiently for timely project completion within set deadlines.
• Increased productivity with effective communication and collaboration among team members.
• Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
• Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
• Maximized resource utilization by maintaining tools and equipment in proper working order through regular maintenance checks.

• Improved warehouse efficiency by implementing effective inventory management techniques.
• Promoted a safe working environment by enforcing strict adherence to safety protocols and conducting regular safety audits.
• Minimized product damage during storage and transit through proper handling techniques and proactive quality control measures.
• Boosted employee morale and productivity by fostering an inclusive, supportive, and collaborative work atmosphere.
• Conducted regular inventory audits to maintain accurate stock records while identifying discrepancies promptly for resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.

• Enhanced customer satisfaction by delivering orders promptly and accurately.
• Navigated efficiently through various routes for timely food deliveries.
• Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
• Collaborated with restaurant staff to confirm order accuracy before delivery.
• Increased repeat business by providing friendly and professional service to customers.
• Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
• Handled cash transactions accurately, maintaining financial integrity during each shift.
• Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
• Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
• Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
• Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Followed traffic laws during delivery for safety of pedestrians and other vehicles.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Addressed issues and resolved customer complaints to establish trust and reliability.

Assisted in repair of roads.

Created street identification signage.

Participated in residential waste removal.

Assisted in maintenance of public grounds.