Joseph Kiss

Work History

Rabbu

09.2022 - Current

Responsible for performance and retention of company’s Strategic Accounts which deliver combined ARR of ~ $5 million+ and growing.
Lead discussions with investors, clients, and executive leadership to ensure all concerns, ideas, and strategies are taken into account.
Provide strategic insight to our product and development teams from conversations with accounts I oversee.
Proactively collaborate with our revenue team to address any trends of potential decline of revenue for our clients and adjust strategy accordingly.
Manage entire post-sales experience; from engaging with C-level executives through meetings, business reviews, and roadmap sessions to position strategic value propositions and quarterback resolutions for our clients.

Sharebite

12.2021 - 08.2022

Prospect new business partners across the U.S., through high volume outbound calls and leads from my team of Sales Development Reps.
Utilize Salesforce, Outreach.io, ZoomInfo, LinkedIn Navigator to research and ﬁnd prospective clients.
Pitch and sell our proprietary end to end SaaS platform to Corporations.
Custom tailor our ﬂexible products and services to maximize employee satisfaction.
Manage full sales cycle; from prospecting and qualifying new business partners, preparing proposals, and securing new business partnerships.
Oversee and close deals that ranged between $200-900k and average sales cycles of 6-9 weeks.

Better.com

05.2020 - 12.2021

Conduct outbound and inbound calls to potential and existing customers to develop new business and retain existing accounts.
Make home loan product recommendations and provide solutions derived from the customer’s ﬁnances, needs, and objectives.
Effectively communicate information and analytical results to customers, real estate brokers, and title companies from the start of the loan to closing.
Continuously collaborate with multiple departments to convey pertinent information and proactively resolve issues as the customers single point of contact.
Help mentor and develop my direct associates by providing expertise in mortgage knowledge, customer success, sales, and relationship building.
Assist associates with difficult situations and or clients where de-escalation is needed.
Provide team a sounding board to raise concerns and feedback to management regarding employee and customer experience.

Compass

10.2018 - 03.2020

Implemented Compass software technology into the daily workflow of over 70 accounts (Real Estate Agents).
Gathered and pushed up feedback to our team of Product Managers and Engineers to help make the platform better and more efficient for our clients.
Hosted one to one and group trainings for my roster of clients on how to better utilize the company’s software tools to maximize revenue.
Held workshops on how to incorporate better marketing practices, how to best utilize our CRM, and how to gather more leads.
Facilitated trainings to other employees and sales managers across the Southern California region.
Collaborated extensively with out Product and Engineering teams to develop new features and implement region wide changes for our software suite.

Amazon

11.2016 - 10.2018

Set schedules, monitored inventories and conducted training.
Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Traveled across the United States to train and develop new Amazon Field Technicians and new home consultants on smart home technology. Troubleshoot smart home devices, network switches, access points, and how to best position this technology to perspective home buyers.
Collaborated with other field technicians and leadership to resolve complex technical issues.
Researched and implemented new technologies and equipment.

Apple

10.2010 - 07.2016

Diagnosed and troubleshot hardware, software and network issues.
Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
Ensured all technical positions in the store were always accounted for and properly staffed. Would address schedule conflicts daily between technician availability and customer needs.
Led our entire staff of technicians which comprised of over one hundred employees. Made sure to inspire and motivate technicians through the day. Improved our on- time percentage with customers without negatively effecting NPS or customer experience.