Joseph Kliment
Copperas Cove,TX
Summary
Proven achiever with extensive experience in system maintenance and customer service, notably with the US Army. Skilled in troubleshooting, device installation, and team training, demonstrating exceptional problem-solving abilities and interpersonal skills. Achieved top performance metrics, ensuring compliance and operational excellence. Specializes in both diesel and turbine engine repairs, with a keen understanding of schematics.
Overview
12
12
years of professional experience
1
1
Certification
Work History
91A Abrams Systems Maintainer
US Army
07.2021 - Current
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Performed troubleshooting of systems.
- Managed inventory of tools, equipment, and supplies necessary for successful project completion, ensuring optimal resource allocation.
- Optimized system functionality by performing routine maintenance checks and updates on installed equipment.
Customer Service Representative
HCSC, Blue Cross Blue Shield Of Texas
02.2018 - 07.2021
- Trained new personnel regarding company operations, policies and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Cross-trained and backed up other customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Customer Service Representative
24-7 Intouch
02.2017 - 02.2018
- Trained staff on operating procedures and company services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Pizza Hut
09.2012 - 01.2017
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
High School Diploma -
Midlothian High School
Midlothian, TX06.2012
Skills
- Troubleshooting skills
- OSHA Compliance
- Device Installation
- System repairs
- Hand-tool proficiency
- Vehicle Maintenance
- Equipment Repair
- Electrical Wiring Knowledge
- Both Diesel and Turbine Engine repairs
- Schematics understanding
Accomplishments
Received the Army Accomplishment Medal for assisting in maintaining a brigade level fleet while also assisting foreign military with testing and maintaining of new systems.
Certification
Certified in OSHA General Industry Safety and Health
Timeline
91A Abrams Systems Maintainer
US Army
07.2021 - Current
Customer Service Representative
HCSC, Blue Cross Blue Shield Of Texas
02.2018 - 07.2021
Customer Service Representative
24-7 Intouch
02.2017 - 02.2018
Customer Service Representative
Pizza Hut
09.2012 - 01.2017
High School Diploma -
Midlothian High School