Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Klotz

Simpsonville,SC

Summary

Highly motivated person who is great at developing relationships with people. The early part of my career, I used my genuine interest in getting to know others and pursued a career in sales. Throughout my journey, I was a salesperson for a car dealership, a municipal bond brokerage firm, and an office supply company. The competitive nature of being part of a sales team was an environment that allowed me to thrive because I was always motivated to be the best. Also, due to the commission based pay and every person starting back at 0 after the completion of every month, it taught me valuable lessons about not giving up or becoming complacent after a good sales month. Continuously being told no by numerous people who I would call or see face to face and having to learn how to handle failure was the most valuable aspect of working in sales.

Although I never envisioned me working in any industry that was not sales-oriented, in 2018, I decided to take a leap of faith. It is difficult to determine whether or not I would have left a career in sales, the only profession I knew, I came to the conclusion I needed to take a chance and go back to school to obtain an MS in Addiction Counseling. Working in sales allowed me to build a foundation that gave me the confidence to pursue a career that has a special meaning to me and a career that I knew I would love. Being able to form relationships and communicate with professionals in several different industries, will allow me to be effective when working with various demographics because we might be polar opposites in every way, but we can connect on the struggle and pain that addiction affects individuals and their families/ loved-ones.

Proficient Recovery Coach experienced in building successful client relationships to improve treatment success. Skilled conflict manager with a thorough approach. Desiring new professional challenges in a clinical or business development environment.

Overview

15
15
years of professional experience

Work History

Team Lead

Youturn Health
Greenville, SC
09.2021 - 10.2023
  • Coordinated and supervised daily activities of peer support team members.
  • Developed and implemented training plans to ensure high quality services for clients.
  • Established a positive working environment by providing guidance, mentoring, coaching and feedback to team members.
  • Carried a caseload of participants in addition to the managerial responsibilities.
  • Was responsible for supervising peer support specialists to ensure they provided above average coaching support.
  • In January of 2023, I was responsible for hiring 6 additional coaches and 1 assistant manager to provide services for an extremely successful Medication Assisted Treatment (MAT) provider who had locations in 11 states.
  • I was leading and managing a team of coaches who provided peer support to individuals in PA and VA and used this organization as their MAT provider.
  • Had clear and measurable objectives in an effort to keep people engaged with their service and continue to show up to their appointments.

ACE Team Recovery Coach

FAVOR Greenville
Greenville, SC
09.2018 - 09.2022
  • Respond to Emergency Department Calls for 5 Upstate, SC hospitals
  • Engage, access, and build rapport with hospital patients (prospective participants) to introduce them to FAVOR
  • Build relationship with participant and become their Recovery Coach for the next 6 to 12 months
  • Meet with participants on a consistent basis via one-on-one meetings, FAVOR meetings, phone calls, and text messages
  • Continue working with participants to support their current and future needs and goals
  • Collaborate with teammates to find adequate services for potential and current participants.

Sales Representative

Greenville Office Supply Co Inc.
Greer, SC
12.2015 - 06.2019
  • Successfully and effectively maintained large book of business
  • Constantly obtained new accounts through cold-calling, referrals, and company leads
  • Sold multiple products in six divisions, Office supplies, furniture, printing, promotional, janitorial, and beverage
  • Increased business by 200% since starting sales position
  • Responsible for single biggest job in company’s history.

Merchandising Analyst

Greenville Office Supply Co Inc.
Greer, SC
12.2014 - 12.2015
  • Analyzed market data and current trends which helped sales team be successful
  • Ran multiple reports for customers which showed what items were making up majority of spending habits
  • Created business reviews for individual customers to provide all necessary data
  • Setup meetings with customers to discuss business report data to better serve needs
  • Constantly analyzed competitor pricing and compared with open market
  • Created and maintained custom price plans that were specific to each customer
  • Created and maintained over 50 price plans.

Pick Pack

Greenville Office Supply Co Inc.
Greer, SC
07.2013 - 12.2014
  • Pulled and packed customer orders throughout day
  • Covered for operations team when needed
  • Delivered packages
  • Counted and stocked merchandise as specified by inventory control log
  • Unloaded cargo with forklift, maintaining clean, safe and organized warehouse areas
  • Picked and prepared over 50 shipments per day.

Salesman

FMSbonds Inc.
Boca Raton, FL
03.2011 - 09.2012
  • Built and maintained book of business through cold-calling and company leads
  • Analyzed market trends and presented clients best investment opportunities
  • Analyzed client portfolios to find investments that would best fit their needs
  • Asked appropriate open-ended questions to discover prospects' needs and requirements
  • Found specific investment opportunities based on client’s state of residence
  • Maintained book of business with over 50 clients.

Business Development Center Representative

Napleton Nissan And Kia
West Palm Beach, FL
05.2009 - 08.2009
  • Assisted sales team by calling individuals and setting appointments
  • Used dealership records to set appointments with individuals whose leases were expiring
  • Sold cars when necessary
  • Took customers on test drives
  • Followed up with customers who visited dealership without purchasing
  • Responsible for at least 20 new opportunities per week.

Golf Course Attendant

Walt Disney World
Orlando, FL
07.2008 - 11.2008
  • Was ranger and kept golfers on 4-hour pace
  • Picked up balls on driving range
  • Worked as starter and explained course rules
  • Assisted in Pro shop.

Education

Master of Science - Addiction Counseling

Purdue Global University
Virtual
11-2019

BBA - Business Management

Stetson University
05-2009

Skills

  • Excellent communication skills
  • Team leadership
  • Goal-oriented
  • Relationship Building
  • Confident public speaker
  • Personal and professional integrity
  • Substance Abuse Knowledge
  • Client Advocacy
  • Resource referrals
  • Treatment Planning

Timeline

Team Lead

Youturn Health
09.2021 - 10.2023

ACE Team Recovery Coach

FAVOR Greenville
09.2018 - 09.2022

Sales Representative

Greenville Office Supply Co Inc.
12.2015 - 06.2019

Merchandising Analyst

Greenville Office Supply Co Inc.
12.2014 - 12.2015

Pick Pack

Greenville Office Supply Co Inc.
07.2013 - 12.2014

Salesman

FMSbonds Inc.
03.2011 - 09.2012

Business Development Center Representative

Napleton Nissan And Kia
05.2009 - 08.2009

Golf Course Attendant

Walt Disney World
07.2008 - 11.2008

Master of Science - Addiction Counseling

Purdue Global University

BBA - Business Management

Stetson University
Joseph Klotz