Joseph Klug
Grafton,WI
Summary
Proven Corporate Trainer, Sales Lead, at Main Connections, adept in mentorship and performance monitoring, enhanced team success rates through innovative training methods. Excelled in customer relationship building and public speaking, achieving significant improvements in client loyalty and team performance. Skilled in cross-selling, I led initiatives that fostered a results-driven environment, leveraging both hard and soft skills to exceed company objectives.
Overview
8
8
years of professional experience
Work History
Corporate Trainer
Main Connections
11414 W Park Pl Ste 213, Milwaukee, WI 53224
11.2023 - Current
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Developed training methods to meet company objectives.
- Collaborated with management to identify company training needs and scheduling.
- Trained and mentored 3 new personnel hired to fulfill various roles.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Customer Service/Cashier
Grafton Mobil
1117 Washington St, Grafton, WI 53024
03.2016 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer transactions and requests.
- Utilized POS system to handle cash, check, and credit card transactions with 100% accuracy.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Process Lead
Sartori Cheese Company
107 N Pleasant View Road, Plymouth, WI 53073
03.2021 - 11.2023
- Managed teams effectively, fostering an environment of open communication and collaboration for better overall performance.
- Collaborated with other departments to address any interdepartmental challenges or discrepancies in a timely manner.
- Delivered quality assurance by enforcing strict adherence to established guidelines and conducting regular inspections of final products.
- Observed safety practices and upheld standards.
- Made sure that products were produced on time and are of good quality.
Education
Associate of Science - IT Network Specialist
Milwaukee Area Technical College
700 W State St, Milwaukee, WI 5323305.2025
High School Diploma -
Grafton High School
1950 Washington St, Grafton, WI 5302405.2020
Skills
- Mentorship
- Performance monitoring
- Staff Training
- Public Speaking
- Employee Interviewing
- Customer Relationship Building
- Sales process
- Social selling
- Cross-selling products and services
- Closing Techniques
Timeline
Corporate Trainer
Main Connections
11.2023 - Current
Process Lead
Sartori Cheese Company
03.2021 - 11.2023
Customer Service/Cashier
Grafton Mobil
03.2016 - Current
Associate of Science - IT Network Specialist
Milwaukee Area Technical College
High School Diploma -
Grafton High School