Joseph Knott
Glen Burnie ,MD
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with Number years of experience in team leadership in Type industry. Background includes sales, management and customer service in fast-paced settings. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
12
12
years of professional experience
Work History
Area Restaurant Manager
Noodles & Co
Glen Burnie
11.2020 - Current
- Maintain operations
- Over see training of all staff members
- P&L tools
- I was in charge of the budgets, truck orders, inventory, cash handling and public relations.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
District General Manager
Arby’s
Beltsville
04.2012 - 08.2020
- Achieved revenue growth with targeted sales initiatives and effective marketing strategies.
- Conducted regular site visits to assess operations on-location, identifying areas for improvement or necessary support from headquarters staff members.
- Established clear performance metrics for staff members to drive accountability at all levels of the organization.
- Boosted employee retention rates through the development of competitive compensation packages and comprehensive benefits plans.
Education
Diploma -
Old Mill High School
Millersville, MD05.2004
Skills
- Fast Learner
- Time Management
- Teamwork
- Ability to Multitask
- Leadership
- Adaptability
- Effective Time Management
- Food Service Industry Knowledge
- Excellent Customer Service Skills
- Leadership Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Customer-Oriented
- Organization and prioritization
- Complaint resolution
- Staff Scheduling
- Food Service Background
- Customer loyalty
- Employee Retention
- Schedule Coordination
- Performance Improvement
- Recruitment
- Conflict resolution techniques
- Reservation handling
- Pre-shift walk-through
- Promotions planning
Favoritequote
If you have no confidence in self, you are twice defeated in the race of life.
Personal Information
Title: Restaurant manager
References
- Daniel Radcliffe, Noodles & Co, (443) 818-4900
- Heather Wise, Arby’s, Heather.Wise2@aol.com, (443) 546-6410
Extracurricular Activities
Volunteer, Red Cross blood donations, 12/01/07, Present, I volunteer for all blood donation drives when I have the free time
Hobbies and Interests
I enjoy learning to cook new dishes from around the world.
Timeline
Area Restaurant Manager
Noodles & Co
11.2020 - Current
District General Manager
Arby’s
04.2012 - 08.2020
Diploma -
Old Mill High School