Joseph Knox
Corona,CA
Summary
Detail-oriented administrative professional with experience in customer service, data entry and office management. Expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Full-Service Shopper
Instacart
02.2024 - Current
- Improved customer satisfaction by providing efficient and accurate shopping services.
- Maintained strong relationships with store personnel to ensure seamless communication during the shopping process.
- Enhanced store familiarity, enabling swift navigation and timely completion of orders.
- Resolved customer issues promptly, promoting a positive experience for all parties involved.
Owner
Archon Mobile Computer Services
01.2024 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
- Provided remote technical support for customers, resolving issues without the need for in-person visits.
Kitchen Assistant
Pali Institute
11.2023 - 12.2023
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
- Trained new kitchen assistants on standard operating procedures and best practices, leading to a more efficient team overall.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
- Monitored cooking equipment temperatures, ensuring optimal performance and consistent results for all dishes served.
- Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
- Provided backup support to other staff members during busy periods or staff shortages.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Monitored food temperatures and quality throughout shifts.
- Assisted in setting up and breaking down kitchen stations.
Sander
Fender Musical Instruments Corporation
01.2022 - 01.2023
- Improved product quality by consistently sanding surfaces to achieve smooth finishes.
- Enhanced production efficiency through proper maintenance and cleaning of sanding equipment.
- Achieved customer satisfaction by meeting project deadlines with high-quality sanding work.
- Maximized safety in the workplace by adhering to proper safety protocols while operating sanders.
- Completed complex projects with precision by utilizing various types of sanders suited for specific tasks.
- Demonstrated versatility in skillset by proficiently using both manual and power-operated sanders as needed for each job assignment.
- Supported company''s reputation for excellence by diligently completing assigned tasks within designated time frames and upholding high-quality standards in all work performed.
- Showcased strong attention to detail while performing intricate hand-sanding tasks, resulting in flawless finishes and satisfied clients.
- Collaborated effectively with other team members, sharing knowledge of various sanding techniques and offering assistance whenever necessary.
- Sanded materials to develop flush and professional finish.
- Operated sanders, grinders and basic hand tools.
Options Trader
Self-Employed
10.2020 - 01.2022
- Increased trading profits by analyzing market trends and executing strategic options trades.
- Enhanced trading strategies with thorough research on financial instruments, industries, and market conditions.
- Generated accurate reports detailing trade performance, delivering vital information to tax authorities.
- Identified undervalued or overvalued options through rigorous analysis of historical price movements and future projections.
- Utilized technical indicators such as moving averages, support/resistance levels, and trend lines to make informed decisions on entry/exit points in positions held.
- Created and implemented strategic trading approaches.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Administrative Assistant
American Residential Services LLC
02.2019 - 10.2020
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
Education
Bachelor of Science - Mathematics
University of California, Riverside
Riverside, CA03.2018
Skills
- Mail Handling
- Spreadsheet Management
- Clerical Support
- Report Writing
- Invoice Processing
- Payment Tracking
- Accounting Software Proficiency
- Mathematics
- Communications
- Service Sales
- Organization
- Filing
Timeline
Full-Service Shopper
Instacart
02.2024 - Current
Owner
Archon Mobile Computer Services
01.2024 - Current
Kitchen Assistant
Pali Institute
11.2023 - 12.2023
Sander
Fender Musical Instruments Corporation
01.2022 - 01.2023
Options Trader
Self-Employed
10.2020 - 01.2022
Administrative Assistant
American Residential Services LLC
02.2019 - 10.2020
Bachelor of Science - Mathematics
University of California, Riverside