Joseph Kocher
Wilkes-Barre,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level Sales Team position to help launch career while achieving company goals.
Overview
7
7
years of professional experience
Work History
Kitchen Manager
Pizza Bella
Kingston, PA
10.2016 - 02.2024
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Developed and implemented kitchen policies, procedures and quality standards.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Performed weekly inventories of food items stored in refrigerators or freezers.
Plant Technician
P&G
Mehoopany, PA
10.2019 - 10.2021
- Performed routine inspections of the production equipment and identified potential problems.
- Conducted maintenance tasks such as cleaning, lubricating, adjusting, and replacing parts on machines.
- Monitored plant operations to ensure optimal performance levels and safety protocols were met.
- Maintained accurate records of all preventive maintenance activities for future reference.
- Troubleshot mechanical issues with plant machinery and equipment in a timely manner.
- Developed plans to improve process efficiency by optimizing machine settings.
- Repaired faulty components using hand tools and power tools when necessary.
- Assisted in training new staff on proper operation of plant equipment.
- Ensured that all safety regulations were followed while working in the plant environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Hanover Area High School
Wilkes-barre, PA06-2011
Skills
- Relationship Building
- Outgoing Personality
- Customer Satisfaction
- Troubleshooting
- Communication
- Training & Development
- Hardworking and Reliable
- Attention to Detail
- Calm Under Pressure
- Task Prioritization
- Team building
- Conflict Resolution
Languages
Spanish
Limited
Affiliations
- Father of two beautiful children.
- Outdoors
- Sports
- Landscaping
- Music
- DIY Projects
References
References available upon request.
Timeline
Plant Technician
P&G
10.2019 - 10.2021
Kitchen Manager
Pizza Bella
10.2016 - 02.2024
High School Diploma -
Hanover Area High School
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