Joseph Komperda

• Managed a WebMethods team using an agile approach, enhancing collaboration and efficiency in project delivery.

• Managed primary ServiceNow administration, ensuring robust system operations and user satisfaction.
• Directed major system upgrades to the ServiceNow Platform, enhancing system capabilities and user experience.
• Built and led a global team of ITSM experts, fostering collaboration and continuous improvement.
• Coordinated bug fixes and minor changes with Regional SMEs, ensuring timely resolutions and system stability.
• Facilitated the separation of a divested business from our HR solution, ensuring a seamless transition to their new platform.
• Standardized global ITSM processes across six continents, promoting consistency and efficiency among 200+ IT associates.
• Established a quarterly review process for standards, delivering ongoing training and support for regional ServiceNow teams.

• Troubleshot escalated tier 2 PC issues, providing expert solutions and minimizing downtime.
• Provided comprehensive documentation and feedback to level 1 Service Desk analysts, enhancing their troubleshooting capabilities.
• Maintained a strong support relationship with Lenovo, ensuring reliable PC performance and vendor collaboration.
• Administered and developed employee off-boarding processes, ensuring smooth transitions and data security.
• Led the global deployment of the ServiceNow ITSM solution, optimizing service management across the organization.
• Developed and deployed applications and minor bug fixes to the ServiceNow Instance, enhancing system functionality and user experience.

• Assisted customers with minor PC issues within SLA standard times, ensuring prompt and effective resolutions.
• Managed the corporate Sharefile system; created accounts and troubleshot issues with end-users, often collaborating with Citrix.
• Oversaw the corporate termination process, ensuring secure and efficient off-boarding.
• Coordinated with higher-level teams to resolve complex IT issues, facilitating seamless operations and user satisfaction.

• Supported customers with minor PC issues within SLA standard times, delivering reliable and efficient service.
• Coordinated with multiple sites to create new print queues and troubleshoot server issues, ensuring optimal print server performance.
• Collaborated with various vendors to resolve PC repair issues, maintaining high standards of equipment functionality.
• Played a critical role in deploying and supporting MS Office 2013 to 1,400 users across the United States, ensuring smooth transitions and user satisfaction.

• Assisted customers with minor PC issues within SLA standard times, providing dependable support.
• Re-imaged, configured, and deployed new PCs for new hires, ensuring readiness and efficiency.
• Set up 212 Lexmark printers for the Globally Harmonized System of labeling hazardous materials during shipping, ensuring compliance and operational efficiency.
• Proven ability to learn quickly and adapt to new situations.

Related Coursework: Database Structures and Concepts, Algorithms, Systems Programming, Computer Architecture, Statistical Analysis

Related Coursework: Accounting, Economics