Joseph Komperda
Berea,OH
Summary
IT professional with diverse experience in analyzing and optimizing IT systems to enhance performance. Proven ability to achieve impactful results through team collaboration and adaptability to changing needs. Known for strong analytical skills and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Analyst II
Avient Corporation
01.2023 - Current
- Managed a WebMethods team using an agile approach, enhancing collaboration and efficiency in project delivery.
IT Analyst I
Avient Corporation
01.2021 - 01.2023
- Managed primary ServiceNow administration, ensuring robust system operations and user satisfaction.
- Directed major system upgrades to the ServiceNow Platform, enhancing system capabilities and user experience.
- Built and led a global team of ITSM experts, fostering collaboration and continuous improvement.
- Coordinated bug fixes and minor changes with Regional SMEs, ensuring timely resolutions and system stability.
- Facilitated the separation of a divested business from our HR solution, ensuring a seamless transition to their new platform.
- Standardized global ITSM processes across six continents, promoting consistency and efficiency among 200+ IT associates.
- Established a quarterly review process for standards, delivering ongoing training and support for regional ServiceNow teams.
PC Break/Fix Technician
Avient Corporation
06.2018 - 01.2021
- Troubleshot escalated tier 2 PC issues, providing expert solutions and minimizing downtime.
- Provided comprehensive documentation and feedback to level 1 Service Desk analysts, enhancing their troubleshooting capabilities.
- Maintained a strong support relationship with Lenovo, ensuring reliable PC performance and vendor collaboration.
- Administered and developed employee off-boarding processes, ensuring smooth transitions and data security.
- Led the global deployment of the ServiceNow ITSM solution, optimizing service management across the organization.
- Developed and deployed applications and minor bug fixes to the ServiceNow Instance, enhancing system functionality and user experience.
IT Service Desk Analyst I
PolyOne Corporation
02.2016 - 06.2018
- Assisted customers with minor PC issues within SLA standard times, ensuring prompt and effective resolutions.
- Managed the corporate Sharefile system; created accounts and troubleshot issues with end-users, often collaborating with Citrix.
- Oversaw the corporate termination process, ensuring secure and efficient off-boarding.
- Coordinated with higher-level teams to resolve complex IT issues, facilitating seamless operations and user satisfaction.
IT Intern
PolyOne Corporation
06.2015 - 02.2016
- Supported customers with minor PC issues within SLA standard times, delivering reliable and efficient service.
- Coordinated with multiple sites to create new print queues and troubleshoot server issues, ensuring optimal print server performance.
- Collaborated with various vendors to resolve PC repair issues, maintaining high standards of equipment functionality.
- Played a critical role in deploying and supporting MS Office 2013 to 1,400 users across the United States, ensuring smooth transitions and user satisfaction.
IT Co-op
PolyOne Corporation
01.2015 - 06.2015
- Assisted customers with minor PC issues within SLA standard times, providing dependable support.
- Re-imaged, configured, and deployed new PCs for new hires, ensuring readiness and efficiency.
- Set up 212 Lexmark printers for the Globally Harmonized System of labeling hazardous materials during shipping, ensuring compliance and operational efficiency.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelors of Engineering - Computer Information Science
Cleveland State University
Cleveland, OH12.2018
Associate of Arts - General Education with a Business Emphasis
Cuyahoga Community College
Cleveland, OH05.2009
Skills
- IT troubleshooting
- Customer support
- Risk assessment
- ServiceNow Administration
- webMethods Administration
- DNS Administration
- Data analysis
- IT service management
Certification
- HDI Technical Support Professional
- Certified ServiceNow Administrator
- ServiceNow Service Portal Fundamentals
Timeline
IT Analyst II
Avient Corporation
01.2023 - Current
IT Analyst I
Avient Corporation
01.2021 - 01.2023
PC Break/Fix Technician
Avient Corporation
06.2018 - 01.2021
IT Service Desk Analyst I
PolyOne Corporation
02.2016 - 06.2018
IT Intern
PolyOne Corporation
06.2015 - 02.2016
IT Co-op
PolyOne Corporation
01.2015 - 06.2015
Bachelors of Engineering - Computer Information Science
Cleveland State University
Associate of Arts - General Education with a Business Emphasis
Cuyahoga Community College