Joseph Konowski
Berlin,CT
Summary
Workers compensation claims adjuster skilled in handling medical-only claims and with previous experience as a Pharmacy Technician. Expertise in reviewing and processing claims, ensuring accuracy, and delivering exceptional customer service. Possesses a strong understanding of medical terminology and procedures, prioritizing efficiency and clear communication. Committed to prompt resolution of claims while upholding high standards of professionalism.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resolution Associate
Gallagher Bassett
East Hartford, CT
11.2023 - Current
- Manage a caseload of up to 250 workers' compensation claims, ensuring timely investigation, evaluation, and resolution.
- Provide customer service by responding promptly to inquiries from claimants, employers, attorneys, and medical professionals.
- Prepare detailed reports on claim findings, including all pertinent information such as injury description, cause of accident, employer responsibility, and liability.
- Investigate workers' compensation claims to determine eligibility and extent of coverage.
- Utilize claims management software to document claim activities, track progress, and generate reports for management and regulatory purposes.
Pharmacy Technician
Beacon Prescriptions
New Britain, CT
05.2023 - 11.2023
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Restocked shelves with new supplies of medications as needed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Cashier
Bella Pizza Gourmet
Newington, CT
10.2021 - 05.2023
- Handled cash transactions, operated cash registers, processed payments, provided change, and reconciled cash drawers
- Delivered friendly and efficient customer service for increased customer satisfaction
- Efficiently multitask in a fast-paced environment while prioritizing tasks and meeting deadlines
- Utilized strong analytical and problem-solving skills to effectively handle customer inquiries, resolve issues, and provide optimal solutions.
Education
Bachelor of Arts in Economics - Economics
Central Connecticut State University
New Britain, Connecticut05-2022
Skills
- Customer Service
- MS Office
- Attention to Detail
- Relationship Building
- Decision-Making
- Multiple Priorities Management
- Time Management
- Computer Skills
- Quality Assurance
- Teamwork and Collaboration
Certification
- CT All Lines Casualty Adjuster
- Pharmacy Technician License
Leadership and Activities
- Political Campaign Volunteer for the town of Berlin and Southington - 2016
- Basketball Coach at Moreland Hill School in Berlin, CT - 2017
Timeline
Resolution Associate
Gallagher Bassett
11.2023 - Current
Pharmacy Technician
Beacon Prescriptions
05.2023 - 11.2023
Cashier
Bella Pizza Gourmet
10.2021 - 05.2023
Bachelor of Arts in Economics - Economics
Central Connecticut State University