Joseph Kowalski
Berwick,PA
Summary
Proven leader and effective communicator, adept at relationship building and project management. At M&J Industrial Supply Co. Inc, I spearheaded operations, enhancing customer satisfaction and driving revenue growth through strategic business improvements. Demonstrated resilience and dedication as a City Letter Carrier with USPS, ensuring timely and safe mail delivery. Skilled in customer relations and small business operations, I consistently deliver exceptional results. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Owner
M&J Industrial Supply Co. Inc
01.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Generated revenues yearly and effectively capitalized on industry growth.
City Letter Carrier
USPS
10.1998 - 12.2016
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
Education
General Studies
Luzerne County Community College
Nanticoke, PAHigh School Diploma -
Berwick Area High School
Berwick, PA06.1991
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
Working Musician, Love to Workout
I Perform in An Active Band for Last 10 years.
Im also involved in Fitness 4-5 days per week
Timeline
Owner
M&J Industrial Supply Co. Inc
01.2017 - Current
City Letter Carrier
USPS
10.1998 - 12.2016
General Studies
Luzerne County Community College
High School Diploma -
Berwick Area High School