Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joseph Kratzer

Kenilworth

Summary

Proven hospitality professional with a track record of enhancing customer experiences at Stagehouse Tavern. Excelled in multitasking and guest engagement, significantly improving service delivery. Skilled in cash handling and leveraging exceptional customer service to foster loyalty. Demonstrated leadership by training new hires, embodying strong work ethic and hospitality service expertise.

Overview

3
3
years of professional experience

Work History

Server

Stagehouse Tavern
01.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Food Runner/Expo Runner

Galloping Hill Golf Course
03.2022 - 08.2022
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.

Cashier

Chestnut Hill Supermarket
08.2021 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Associate of Science - Sports Management

Union County College
Cranford, NJ
05-2025

High School Diploma -

David Brearley High School
Kenilworth, NJ
06-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Service prioritization
  • Customer service
  • Suggestive selling

Accomplishments

Got recruited and committed to play college baseball at SUNY Corning Community College in Corning, NY.

Timeline

Server

Stagehouse Tavern
01.2023 - Current

Food Runner/Expo Runner

Galloping Hill Golf Course
03.2022 - 08.2022

Cashier

Chestnut Hill Supermarket
08.2021 - 10.2021

Associate of Science - Sports Management

Union County College

High School Diploma -

David Brearley High School

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Joseph Kratzer