Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Kupolati

Humble,TX

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

11
11
years of professional experience

Work History

Operations Manager

J & J Auto Pro Towing
01.2016 - Current
  • Serves as a link between owner and employees by handling questions, interpreting, and administering contracts, and helping resolve work-related problems
  • Upholds the established metrics by the company and diligently exceeded the process improvement by over 125%
  • Demonstrates exceptional recruiting strategy, candidate direction, diverse sourcing, and interview processes
  • Facilitates leading discussions with internal partners by reducing risks and improving customer correlation
  • Experiences in developing a holistic experience across multiple customer touchpoints and all their experiences
  • Orchestrates excellent management when completing high-level tasks with accuracy, on schedule, and on delivery
  • Utilizes efficient internal and external interpersonal relationships that focus on meeting all the business needs
  • Collaborates efficiently with cross-functional sales team members to provide increased growth and footprint
  • Maintains a positive work atmosphere by communicating and facilitating the success of company operations
  • Provides organizational, detail-oriented, and ability to manage multiple priorities and projects simultaneously.
  • Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.

Supervisor

Enterprise Rent-A-Car
01.2014 - 12.2016
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Education

Bachelor of Arts - Social Work

Prairie View A&M University
Prairie View, TX
05-2005

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Staff management
  • Project management
  • Policies and procedures implementation
  • Staff development
  • Risk Management
  • Customer relations
  • Relationship building
  • Efficient multi-tasker

Timeline

Operations Manager

J & J Auto Pro Towing
01.2016 - Current

Supervisor

Enterprise Rent-A-Car
01.2014 - 12.2016

Bachelor of Arts - Social Work

Prairie View A&M University

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