Joseph Laanui
Honolulu,HI
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Looking to get into the Marketing field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Planet Fitness-Honolulu, HI
Honolulu
12.2023 - Current
- Help member check-in, keep the gym clean, monitor member accounts and alert them of problems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated with other departments to ensure smooth flow of operations.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
Customer Service
Baskin-Robbins-Ramstein-Miesenbach
04.2022 - 08.2022
- Provided customer service to ensure satisfaction.
- Provided excellent customer service to all guests.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Ensured that customer service standards were met by providing excellent customer service skills.
Education
High School Diploma -
Kaiserslautern High School
Kaiserlauter, Germany05.2022
Some College (No Degree) - Marketing
Brigham Young University
Rexburg, IDSkills
- English Native Speaker
- Fast Learner
- Experienced Ability to Work Under Pressure
- Experienced Food Handling Expert
- Ability to Work in a Team
- Food Safety
- POS
- Customer service
- Cleaning
- Stocking
- Leadership
- Computer skills
- Sales
- Communication skills
- Inventory control
- Time management
- Records management
- Microsoft Excel
- Microsoft Word
Certification
- Motorcycle License, 06/01/24, 06/01/28
Languages
English
Native/ Bilingual
German
Limited
Timeline
Assistant Manager
Planet Fitness-Honolulu, HI
12.2023 - Current
Customer Service
Baskin-Robbins-Ramstein-Miesenbach
04.2022 - 08.2022
High School Diploma -
Kaiserslautern High School
Some College (No Degree) - Marketing
Brigham Young University