Joseph Labrosse
Trenton,MI
Summary
Self-motivated team lead for Accenture leading a team of 15 reviewers. 26-year Army veteran with over 22 years of experience managing & developing a cohesive team culture in organizations ranging from small groups to over 300 individuals. Additional experience as a classroom instructor for Army ROTC and working as a private investigator and as a Trust & Safety analyst as a contractor for LinkedIn, all requiring a high degree of problem solving and critical thinking skills.
Overview
33
33
years of professional experience
Work History
Senior Content Analyst
Accenture LLP
11.2022 - Current
- Lead for a hybrid team of 15 reviewers in Detroit, MI & Omaha, NE with a team QA rating of 93%
- Lead for NAMER Performance Management program that significantly improved the performance of 63 reviewers
- NAMER Lead for presenting insights and platform improvements to LinkedIn to streamline operations
Senior Trust & Safety Content Analyst
Cypress HCM & Accenture Flex
03.2021 - 10.2022
- Mentored 6 training classes totaling 32 new hire reviewers in best practices & techniques all achieving a 90% QA score
- Reviewed & adjudicated over 4,000 pieces of member content a month with a 93% accuracy rate
- Highly knowledgeable with 30 separate policies & the proper application of those policies to a member’s content
Field Investigator
The Robinson Group
01.2019 - 01.2021
- Independently conducted over 250 investigations that demand a high degree of problem solving, discipline & self-motivation
- Communicated daily via highly detailed written reports of up to the minute accounts of an individual’s activities for third party vendors
- Utilized numerous web-based technologies that allowed for a streamlined reporting process.
United States Army
01.1991 - 01.2017
- Exemplary organizational leadership serving as senior advisor to the director of an organization of 200; responsible for daily operations & administrative requirements
- Over 20 years of direct leadership positions in organizations sizing in range from four individuals to over 200 personnel in training environments & combat deployment
- Conducted a transfer of authority with three separate security organizations assuming an area that encompassed over 450 sq ft miles of Iraq.
Education
Bachelor of Science - Public Safety Administration
Eastern Michigan University
Ypsilanti, MISkills
- People Management
- Project Management
- Critical Thinking Skills
- Problem Solving Ability
- Exceptional Leadership
- Operations Management
Personal Information
Title: TRUST AND SAFETY CONTENT ANALYST
Timeline
Senior Content Analyst
Accenture LLP
11.2022 - Current
Senior Trust & Safety Content Analyst
Cypress HCM & Accenture Flex
03.2021 - 10.2022
Field Investigator
The Robinson Group
01.2019 - 01.2021
United States Army
01.1991 - 01.2017
Bachelor of Science - Public Safety Administration
Eastern Michigan University