Summary
Overview
Work History
Education
Skills
References
Timeline
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Joseph Lacy

Manchester,TN

Summary

Motivated and customer-focused young professional with a passion for delivering exceptional service and fostering positive relationships. Seeking a customer service role where my communication skills, ability to work in fast-paced environments, and compassionate approach to helping others can contribute to a positive customer experience.

Overview

2
2
years of professional experience

Work History

Bakery Assistant

Doug and Dolly's Cookies
Nashville, TN
06.2024 - Current
  • Provided excellent customer service in a high-traffic, fast-paced retail environment.
  • Assisted customers in selecting products and offered recommendations based on their preferences.
  • Handled transactions, processed payments, and maintained a clean and welcoming store atmosphere.
  • Resolved customer concerns and issues promptly, ensuring high customer satisfaction.
  • Worked closely with team members to meet daily sales targets and maintain inventory.

Volunteer Support

ARCH Academy
Pegram, TN
11.2023 - Current
  • Assisted in creating a supportive, empathetic environment for individuals in recovery by offering encouragement and being a compassionate listener.
  • Helped organize group activities, and workshops
  • Ensured the center maintained a clean and organized space.
  • Built strong relationships with clients, offering emotional support during their recovery journey.

Education

High School Diploma -

Penn Foster
Homeschool

Skills

  • Customer service: strong communication skills, problem-solving, and conflict resolution
  • Teamwork: Proven ability to work collaboratively in diverse teams to achieve goals
  • Active listening: empathetic and attentive, especially in emotionally sensitive environments
  • Time management: capable of managing multiple tasks efficiently in fast-paced settings
  • Organizational skills: able to maintain order and manage administrative tasks effectively
  • Proficient in MS365 Suite of applications

References

References available upon request.

Timeline

Bakery Assistant

Doug and Dolly's Cookies
06.2024 - Current

Volunteer Support

ARCH Academy
11.2023 - Current

High School Diploma -

Penn Foster

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