Summary
Work History
Education
Skills
Affiliations
Timeline
Generic

Joseph Ladd

Lansing,MI

Summary

Dynamic Assistant Manager with a proven track record at Georgios Pizza, excelling in strategic thinking and customer relations. Mastered policy enforcement and workload management, boosting team performance and enhancing customer satisfaction. Known for innovative solutions and fostering a collaborative team environment, significantly contributing to operational excellence and business goals.

Work History

Assistant Manager

Georgios Pizza
East Lansing, Michigan
08.2024 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Communicated regularly with customers to gain insights into their needs.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Resolved conflicts between team members in an effective manner.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Proposed or approved modifications to project plans.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Managed customer service inquiries and complaints in a timely manner.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Implemented quality control measures to uphold company standards.
  • Maintained up-to-date knowledge of company products and services.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Education

GED -

Dearborn Adult Education Program
Dearborn, MI
03-1996

Skills

  • Workload management
  • Policy administration
  • Policy enforcement
  • Strategic thinking
  • Customer relations
  • Goal setting
  • Corporate social responsibility
  • Process improvement strategies
  • Team collaboration
  • Multitasking and organization

Affiliations

fishing, canoeing, hiking, camping.

Timeline

Assistant Manager

Georgios Pizza
08.2024 - Current

GED -

Dearborn Adult Education Program
Joseph Ladd