Summary
Work History
Education
Skills
Certification
Other Titles Skills
Timeline
Generic

JOSEPH LANZA

Berwick,ME

Summary

Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Work History

Property Manager

FFH REALTY LLC
02.2014 - Current
  • Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Complete final move-out walk-throughs with tenants to identify required repairs.
  • Maintain original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintain operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitor progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Verify income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Develop and implemented marketing strategies to increase occupancy rates.
  • Collect and maintained careful records of rental payments and payment dates.
  • Monitor and tracked payments and expenses, providing timely and accurate financial reports.
  • Respond to Common Area Maintenance (CAM) inquiries.
  • Monitod timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

General Manager

Ameripark/VPNE
01.2007 - 01.2018
  • Oversaw commercial facility operations, mentored staff, monitored communications, presented operations reports, performed audits, created budgets, engaged with HR and legal teams, and updated staff.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Formulated policies and procedures to streamline operations.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Owner/Operator

Wholesale paper and bag
01.2009 - 01.2016
  • Provided cleaning and maintenance supplies to commercial clients.
  • Managed day-to-day business operations.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Vice President

AmeriPark
01.2012 - 05.2014
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Streamlined operations to maximize business efficiency and profits.
  • Self-motivated, with a strong sense of personal responsibility.

Owner/Operator

321 Ready Set Save
01.2009 - 01.2012
  • Prioritized and allocated valuable resources to meet business targets.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Building Operations Manager

UNICCO
01.2005 - 01.2007
  • Managed operations for a 1 million square foot mall, involving space demise, buildouts, and maintenance.
  • Inspected grounds and facilities to identify necessary repairs.
  • Planned and scheduled general maintenance, major repairs and remodeling projects.
  • Managed and scheduled contract workers who completed building maintenance and upgrades.
  • Performed regular inspections of facility and documented all inspection information in reports.
  • Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
  • Directed removal of snow and ice from common outdoor areas, parking lots and entrances.
  • Directed financial operations for building to maintain optimal budget targets.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

MBA - Human Resources -

Fitchburg State University
01.2019

Client Server Programming -

Boston University
01.2001

BA - Psychology -

University of Massachusetts
01.2000

Skills

  • Mac/Windows OS
  • Process improvement
  • Budget management
  • Policy/Procedure development
  • Training and Mentoring
  • Relationship building
  • HR management
  • Recruiting
  • Business process analysis
  • Training & coaching
  • Scheduling
  • Time management
  • Organizational Leadership
  • MS Office
  • Conflict management
  • P & L development
  • Ceridian
  • Process Improvement
  • Resource Allocation
  • Financial Management

Certification

  • Lean Management, 2023-01-01
  • Business Ethics Associate, 2020-01-01
  • Project Manager Essentials, 2020-01-01
  • Design for Six Sigma, 2020-01-01
  • Six Sigma White Belt, 2020-01-01
  • Six Sigma Green Belt, 2020-01-01
  • MSI Institute

Other Titles Skills

  • Portfolio Manager
  • Property Manager
  • Real Estate Sales
  • Insurance Sales

Timeline

Property Manager

FFH REALTY LLC
02.2014 - Current

Vice President

AmeriPark
01.2012 - 05.2014

Owner/Operator

Wholesale paper and bag
01.2009 - 01.2016

Owner/Operator

321 Ready Set Save
01.2009 - 01.2012

General Manager

Ameripark/VPNE
01.2007 - 01.2018

Building Operations Manager

UNICCO
01.2005 - 01.2007

MBA - Human Resources -

Fitchburg State University

Client Server Programming -

Boston University

BA - Psychology -

University of Massachusetts
JOSEPH LANZA