Joseph Larson
Campbellsport
Summary
Organized Branch Service Leader equipped with operations management skills and strong leadership experience. Manages branch operations and customer interactions effectively with proven strategies. Skilled team leader and trainer competent in mentoring staff and improving performance with proactive approaches. Knowledgeable on compressed air equipment/products, installations, and system efficiencies/solutions to maximizing customer satisfaction.
Overview
22
22
years of professional experience
Work History
Field Service Supervisor
Ingersoll Rand Industrial, Inc.
02.2022 - Current
- Provides tactical leadership and decision-making for all service-related responsibilities within the Customer Center area to include: recruitment, development and supervision of service technicians to achieve superior results in customer satisfaction.
- Respond to customers and assess actions regarding service needs, appropriate service programs and personnel to meet customer requirements.
- Oversee scheduling of service personnel in an efficient and effective manner.
- Develop people by managing the recruitment, product training, development and performance of the service technicians to ensure the teams' skills and experiences exceed customer expectations, through the utilization of the skills matrix. Coach, counsel and manage performance for technicians on regular basis.
- Resolve all disputes quickly, ensuring customer satisfaction while managing overall costs.
- Drive for complete utilization of the technicians as well as develop team efficiency through service metrics.
- Ensures environmental, health and safety compliance within service team. Ensure all service personnel follow and maintain safe work habits in the shop, as well as at the customer site.
- Drive and support pipeline of service quotes and proposals. Reduce the number of "call backs" by having the appropriate technician and the correct part provided timely.
- Oversee the project management of (key or sensitive) service jobs to ensure key milestones are completed on time and on budget.
Branch Service Manager
Brabazon Pump & Compressor
07.2015 - 02.2022
- Effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.
- Identify customer's needs, listen, analyze, and respond appropriately to customer's problems; possess effective problem-solving skills and can lead customer and employee disputes to resolution.
- Provided technical support for our customers and Field Service Technicians. When needed travel to customer's location to help solve problems.
- Follow training plan for new Technicians based on input received from Brabazon policies, Customer Care Manager and Technical Trainer.
- Worked closely with inside staff and outside vendors on solving service issues.
- Assist and Backup support to Branch Service Coordinator and other Branch Service Managers as needed.
- Investigate and resolve any issues resulting from substandard performance.
- Strived to meet all Service Manager goals/KPI's assigned by Company; provide goal setting, skill enhancement and performance reviews of team members.
- Provided and assist in customer quotes for service repairs, preventive maintenance, parts and installs.
- Manage oil sample reports and vibration reading for customers. Send findings to customers along with any action requests suggested.
- Make sure customers are receiving follow ups calls or emails on status's of their open service orders, notifying them of any changes or delays to their repairs.
- Conduct monthly staff meetings with branch service personal on topics such as team building, customer service, safety, quality control, paperwork, policies and procedures.
- Perform ride-a-longs with Branch Service Technicians and periodic follow up visits to assure company policies, procedures and quality is being achieved.
- Managed a team up to 8 employees and 3 account managers.
Corporate Trainer
Brabazon Pump & Compressor
05.2015 - 07.2015
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Coordinated leadership to identify training and development opportunities to improve safety and optimize performance.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed training programs to meet company objectives.
- Conducted training for all 8 service branches across 5 states.
Field Service Technician
Ingersoll Rand Industrial, Inc.
09.2014 - 05.2015
- Followed safety procedures to avoid injuries in field.
- Performed on-site and off-site installation, repair, and maintenance on compressed air equipment.
- Service/repair rotary screw & reciprocating air compressors (VSD & Fixed Speed) up to 600HP.
- Service/repaired desiccant and refrigerated air dryers
- Provide technical support for customers, co-workers, and service manager.
- Provided quotes to customers on follow-up repairs needed
- Performed part research
- Attended shop meetings as needed
- Performed company online safety training on-time monthly
Senior Field Service Technician
Brabazon Pump & Compressor
09.2012 - 09.2014
- Followed safety procedures to avoid injuries in field.
- Performed on-site and off-site installation, repair, and maintenance on compressed air equipment.
- Attended Factory, in house, and team meetings to maximize technical knowledge.
- Service/repair rotary screw & reciprocating air compressors up to 600HP.
- Service/repaired desiccant and refrigerated air dryers
- Service Oil-Free air compressors
- Service Nitrogen Generators - Holtec
- Service Dekker vacuum systems
- Managed oil sampling monitoring system
- Installed/commissioned master controllers - Air Leader & EnergAir
Field Service Technician
Brabazon Pump & Compressor
08.2007 - 09.2012
- Followed safety procedures to avoid injuries in field.
- Performed on-site and off-site installation, repair, and maintenance on compressed air equipment.
- Attended Factory, in house, and team meetings to maximize technical knowledge.
- Service/repair rotary screw & reciprocating air compressors up to 600HP.
- Service/repaired desiccant and refrigerated air dryers
- Service/repair VSD and sequencing systems
- Assisted our audit dept. performing leak studies and compressor demand side audits.
Inventory Control Specialist
Valley Bakers Cooperative
08.2006 - 08.2007
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Audited and corrected discrepancies in inventory numbers.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Used equipment like forklifts and pallet jacks to move inventory.
- Picked customer orders accurately to insure proper inventory control.
Automotive Technician
Gustman Motors
08.2001 - 08.2006
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
Education
Some College (No Degree) - Automotive Technology - ASEP
Fox Valley Technical College
Appleton, WITechnical Certificate For Youth Apprentice - Automotive Technology
Northeast Wisconsin Technical College
Green Bay, WI06.2003
High School Diploma -
Seymour High School
Seymour, WI06.2003
Skills
- Leadership
- Knowledgeable
- Willing to Learn
- Dedicated
- Strategy Development
- Decision Making
- Customer Service
- Problem Anticipation and Resolution
- Creative and Innovative
- Service Oriented
Timeline
Field Service Supervisor
Ingersoll Rand Industrial, Inc.
02.2022 - Current
Branch Service Manager
Brabazon Pump & Compressor
07.2015 - 02.2022
Corporate Trainer
Brabazon Pump & Compressor
05.2015 - 07.2015
Field Service Technician
Ingersoll Rand Industrial, Inc.
09.2014 - 05.2015
Senior Field Service Technician
Brabazon Pump & Compressor
09.2012 - 09.2014
Field Service Technician
Brabazon Pump & Compressor
08.2007 - 09.2012
Inventory Control Specialist
Valley Bakers Cooperative
08.2006 - 08.2007
Automotive Technician
Gustman Motors
08.2001 - 08.2006
Some College (No Degree) - Automotive Technology - ASEP
Fox Valley Technical College
Technical Certificate For Youth Apprentice - Automotive Technology
Northeast Wisconsin Technical College
High School Diploma -
Seymour High School
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