Joseph Lassa
Albuquerque,NM
Summary
Knowledgeable Plant Manager looking to leverage seven years of working with cannabis and leadership experience into a professional compliance officer role. Talented at providing technical support and coaching to personnel, developing effective processes, and identifying areas of opportunities. Results-oriented, self-motivated, and adaptable.
Overview
7
7
years of professional experience
Work History
Plant Manager
Wyld
Albuquerque, NM
07.2023 - Current
- Hire, train, and develop leaders within the organization.
- Directly supervise the administration, inventory, production, packaging, and facilities teams
- Clearly communicate with department managers throughout production to provide adequate support.
- Audit employee performance reviews for each employee with their department manager.
- Responsible for overseeing hiring and terminating.
- Use resources available to train and develop department managers, while also ensuring all staff are following training schedules.
- Partner with the sales ops team to ensure production meets sales demand.
- Ensure a culture of accountability at all levels of the organization.
- Ensure that inventory and transfer compliance management is up to date: CTS production loss, returned items, damaged items, and transportation. Subject expert on NM cannabis compliance laws.
Production Lead
Wyld
Albuquerque, NM
01.2023 - 07.2023
- Oversaw workstation setup, operational flow, mobilized the production line, and shifted employees to meet customer quality standards and schedules.
- Trained, mentored, and inspired eight line workers in the safe operation of assembly equipment, and mastered and modeled diverse production operations to support the team.
- Classified defects from finished orders for record tracking and statistics.
- Coordinated material supply to the assembly line, regulated the flow of finished goods to the warehouse, and fulfilled order requirements.
SCSR/CUSTOMER SERVICE REPRESENTATIVE
The Verdes Foundation
07.2021 - 01.2023
- Be the trusted resource of the community for all cannabis inquires while providing the highest caliber customer service
- Provide product insight for clients by giving compassionate consultations, demonstrations, and cannabis guidance to new & existing participants
- Work synergistically with all team members, managers, and departments to communicate and capture company goals
- Ensure compliance by thoroughly checking client Identification and updating profile information when necessary
- Observe and report any conflicts of interest immediately to proper channels to ensure security and quality of all Verdes Foundation products
- Go above and beyond to provide each client with a custom interaction that is always friendly, informative, and truly compassionate about cannabis and their health while remaining HIPAA compliant
- Preform employee training, onboarding, and providing in the moment feedback & advice
- Execute regular inventory audits of all supplies and goods for accuracy and develop new methods and standard operating procedures to help ensure future accuracy.
Bakery Manager/Production Assistant Manager
MCG INC.
Santa Fe, NM
09.2018 - 06.2021
- Responsible for the daily operations of the bakery
- Report directly to upper management and communicate effectively for coordination, cooperation and direction
- Worked as department supervisor, in a team environment, independently, and under direct supervision to assist in the production of medical grade cannabis confections and goods
- Management of employees, creation of new and exciting gourmet edibles from scratch, oversee quality assurance of all outgoing product to ensure meets company standards and organizing daily bakery duties
- Maintain a happy, safe, and fun work environment for employees
- Conducting employee interviews, onboarding, training, and employee follow-up for development of bakery operations
- Conduct inventory audits daily, ensure all items are properly labeled, dated, and categorized, document all sales across six separate dispensaries
- Documenting inventory in computer operating systems such as THCBIOTRACK, Microsoft Word, Excel, PowerPoint, and use of company email to communicate professionally
- Infusing products with THC and CBD to meet patient serving requirements of recipes
- Safely use of commercial bakery appliances including double standing ovens, mixers, gas & induction burners, dishwasher, three sink kitchen method that follows state PPM testing guidelines, walk-coolers, standing blast freezers, and reach in coolers
- Assembly of outgoing orders, ensure accuracy according to shipment manifest, and ship orders in timely manner
- Assist the assembly line in converting raw products to final products that meet state requirements such as trimming/pruning of raw goods, weighing of raw goods, assembling vape cartridges, and concentrate products
- Merchandising according to planogram for beverages, baked goods, candies/confections, and oils
Education
Associates degree - associates, business entrepreneurship
Some College Schooling From UNM
05.2022
High school diploma -
volcano vista high
05.2014
Skills
- Time Management
- Adaptive team player
- Excellent problem-solving ability, communicator, fast learner
- Call Center Operations
- Organization of records both manually and electronically
- Excellent and proven work ethic
- Up to date and knowledge of phones, tablets, applications, and modern technology
- Quality assurance controls
- Proficient at Microsoft Word, Excel, and PowerPoint
- Data evaluation
- Cash & coin handling, Cashiering, balancing cash drawer for accuracy
- Quality customer service that shows compassion in person and over the phone
References
References: Eugene Rezonable, Wyld, Facilities Manager (408)-836-7947 | Celeste Valles, The Verdes Foundation, Assistant Manager, (505)-440-8493 | Carlos Cordova, Minerva Canna Group INC, Concentrates Manager, (818)-730-4342 |
Timeline
Plant Manager
Wyld
07.2023 - Current
Production Lead
Wyld
01.2023 - 07.2023
SCSR/CUSTOMER SERVICE REPRESENTATIVE
The Verdes Foundation
07.2021 - 01.2023
Bakery Manager/Production Assistant Manager
MCG INC.
09.2018 - 06.2021
Associates degree - associates, business entrepreneurship
Some College Schooling From UNM
High school diploma -
volcano vista high
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