Joseph Lavagetto
Tucson,AZ
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
7
7
years of professional experience
Work History
Person in Charge
Safeway
04.2021 - 11.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Assisted in recruiting, hiring and training of team members.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Increased customer satisfaction through consistent communication, timely updates, and effective problem solving.
- Worked with management team to implement proper division of responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Manager
Plaid Pantry
05.2019 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maximized performance by monitoring daily activities and mentoring team members.
Foreman
Dennis' 7 Dees
09.2016 - 02.2019
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
- Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
- Verified completed projects met approved time, quality, and cost estimates.
- Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Created and implemented plans to maximize efficiency of workers.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Inspected completed work to verify quality standards and compliance with criteria.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
Skills
- Effective Leadership
- Team Management
- Staff Development
- Innovation Skills
- Goal-Oriented
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Decision-Making
Timeline
Person in Charge
Safeway
04.2021 - 11.2023
Manager
Plaid Pantry
05.2019 - 12.2021
Foreman
Dennis' 7 Dees
09.2016 - 02.2019